Receptionist

Bupa Insurance Limited; Reading; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization in Reading is seeking a Weekend Receptionist to be the first point of contact for visitors. This role involves managing enquiries, conducting show-arounds, and supporting the Home Manager with clerical tasks. The ideal candidate has prior receptionist experience and a strong commitment to excellent customer service. This position offers a permanent contract with 16 hours of work per week over the weekend, along with various employee benefits.

Benefits

Free meal on every shift

28 days holiday

Annual healthcare allowance

Wagestream access

Sick pay scheme

Interest-free travel loan

Discounts at gyms

Parental leave

Qualifications

• Experience as a Receptionist with excellent customer service.
• Friendly and approachable manner for face-to-face and phone interactions.
• Ability to handle varied workload with a caring attitude.

Responsibilities

• Act as first point of contact for visitors to the home.
• Manage new enquiries and provide face-to-face or phone support.
• Conduct show-arounds within the care home.
• Support Home Manager with clerical duties and filing.

Skills

Receptionist experience

Excellent customer service

Organisational skills

Friendly manner

Job description

Weekend Receptionist

Parkside Care Home, Parkside Road, Reading RG30 2DP

CQC rating: Good

Carehome.co.uk rating: 9.6 / 10

Salary - £12.60 - £13.60 per hour

Permanent contract

Hours - 16 hours per week - 8 hours Saturday & 8 hours Sunday

Parkside care home offers comfortable nursing and residential care for anyone over 18. Short stay options are also available if you're in need of recovery or some respite. The home is also able to offer palliative and Parkinson's care.

The purpose-built home is spacious, bright and airy, with pleasant and well-tended gardens. Being on a leafy street, surrounded by private homes, means the home enjoys a real neighbourhood feel, too.

At Parkside they put a real focus on making the care person-centred, upholding the resident's dignity, respect and independence. The activity coordinators help make sure there's plenty of fun things for everyone to do.

All bedrooms have ensuite facilities with a 24-hour call system, many with views of the surrounding gardens.

Parkside prides itself on the balanced and nutritious dishes that are served to residents at mealtimes. The meals, which are freshly prepared every day, are suited to each resident's individual food preferences and choices.

Helping residents to recover or retain their independence is especially important here. As part of this, residents are encouraged to make friends and to choose interesting things to do - perhaps even learning something a new skill. Weekly clubs also allow residents to get to know each other and remain active and engaged in hobbies that they are passionate about. Residents also have access to an onsite hairdresser and visiting mobile library.

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You’ll help us make health happen by:

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications needed for this role

You’ve worked as a Receptionist before with experience in providing excellent customer service, you’ll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do – to make a real difference to people’s lives.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare – Free access to 24/7 support, advice, and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream – Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service – For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest‑free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans – find out more on our career site
• Parental leave – We have schemes for adoption, birth parents and co parents – find out more on our career site
• Menopause Plan – Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Part time

Care Home – Facilities & Home Support

Parkside (Reading)