Receptionist

Health Partners Group; Metropolitan Borough of Solihull; Hybrid; GBP 24,000; Full time

Job summary

A leading health and wellbeing provider is seeking a Front Desk Executive for a hybrid role in the West Midlands. Responsibilities include managing the reception desk, coordinating team diaries, and ensuring excellent service in various JLR Centre’s for Wellbeing locations. Candidates should possess strong administrative skills, IT proficiency, and customer service abilities. This full-time position offers a competitive salary of £24,000 per annum, along with a range of benefits including pension and health cashback plan.

Benefits

Competitive annual salary

Contributory pension scheme

Life assurance

Annual leave plus bank holidays

Birthday off

Discounted gym membership

Cycle to work scheme

Health cashback plan

Qualifications

• Strong administrative skills with prior experience in a similar role.
• Excellent IT proficiency including use of database systems.
• Ability to prioritise a busy schedule and work independently.

Responsibilities

• Manage the reception desk and welcome guests.
• Handle calls and take messages efficiently.
• Process incoming mail and support facilities management.

Skills

Administrative skills

Customer service skills

IT proficiency

Attention to detail

Interpersonal skills

Education

Minimum of 5 GCSEs

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

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Health Partners is one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees.

We are looking for a skilled, approachable, and professional individual to join our dynamic team as a Front Desk Executive. This hybrid role is based in the West Midlands and requires providing support across JLR Centre’s for Wellbeing (CfW) sites of Castle Bromwich, EMPC (Wolverhampton). There may be a requirement for occasional support at Solihull. This is a fantastic opportunity to become a key member of the CfW team and play an important role in promoting wellbeing across our sites.

As the first point of contact onsite, you will manage face-to-face, email, and telephone interactions, ensuring a high standard of service at all times. We are seeking a flexible and committed individual who can oversee the reception area, coordinate team diaries, and perform a variety of essential daily tasks with professionalism and efficiency.

Key Responsibilities

• Managing the reception desk, welcoming and signing in guests for on-site clinics and client meetings, and ensuring they are informed of on-site Health and Safety protocols.
• Handling incoming calls via Teams, taking messages, emailing colleagues, and booking appointments via our online booking platform.
• Processing incoming mail (excluding confidential items) and distributing it to relevant departments.
• Supporting facilities management by scheduling necessary work, wellbeing events, and maintenance updates.
• Providing cover for annual leave and sickness across various sites.
• Contributing to on-site health promotion initiatives.
• Arranging courier services and managing incoming and outgoing parcels.
• Assisting with document preparation, including typing, creating PowerPoint presentations, scanning, and printing.
• Maintaining a good working knowledge of Excel.

What we are looking for

The ideal candidate will possess strong administrative skills, with prior experience and excellent IT proficiency, including the use of database systems, Word, Excel, PowerPoint, and Outlook. You should have a minimum of 5 GCSEs and demonstrate great attention to detail, the ability to prioritise a busy schedule, and the capability to work independently. Strong customer service and interpersonal skills are essential, as the role involves regular interaction with clients and health professionals. The ability to communicate effectively at all levels and to maintain discretion when handling confidential medical matters is key.

We are looking for someone self-motivated, flexible, and with a keen interest in health and wellbeing, who enjoys working collaboratively as part of a team.

Join us in making a lasting impact on the health and happiness of the JLR family!

Hours

This is a full-time, on-site position, where the chosen candidate will work 37.5 hours per week, Monday to Friday, between the hours of 8am and 4pm.

Location

Jaguar Land Rover - Castle Bromwich, EPMC, Solihull Centre for Wellbeing - Midlands

The salary for this role is £24,000K per annum

Company Benefits

We appreciate the people who work with us and our rewards package is regularly to reflect that. Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long‑term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.

If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.

Application Process

To apply, scroll down and click ‘Apply Now’ or go to ‘Candidate Login’ at the top of this page.

To discuss the role please contact the team at [e-mail]

We look forward to receiving your application and joining our team!

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme.

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.

Email: [e-mail] Telephone: [phone]