Receptionist

Imago Venues; Loughborough; On-site; GBP 25,000 - 27,000; Full time

Job summary

A hospitality venue in Loughborough is looking for a friendly Reception team member. This full-time position includes a minimum of 30 hours per week with a pay rate of £12.60 per hour. You will welcome guests effectively while delivering excellent customer service. A year of experience in customer-facing roles is required, but training is provided. We offer 25 days of annual leave, birthday leave, access to gym facilities, and other benefits. Come join our team and contribute to our guest-centric environment.

Benefits

25 days annual leave plus bank holidays

Paid leave day for your birthday

Free access to on-site gym facilities

Free meal

Free car parking

Enrolment into company pension scheme

Qualifications

• Minimum of one year’s experience in a customer-facing role.
• Experience in a busy front-of-house hospitality operation is desirable.

Responsibilities

• Welcome guests and be the first point of contact.
• Ensure excellent service delivery.

Skills

Excellent customer service skills

Effective communication

Ability to work under pressure

Initiative

Job description

Full time position (guaranteed minimum 30 hours per week), 5 over 7 days, mixture of early and late shifts

Hourly rate: £12.60

• 25 days annual leave plus bank holidays
• Paid leave day for your birthday
• Free access to on-site gym facilities at Burleigh Springs
• Free meal
• Free car parking
• Enrolment into company pension scheme

We currently have a great opportunity for an enthusiastic and friendly individualwho enjoys working in a fast-paced environmentto join our Reception team at the Link Hotel.

We are looking for a confident individual with excellent customer service skills, who can communicate effectively with both guests and team members. You will be the first point of contact for our guests, welcoming them all with a smile! You must be able to use your initiative and work well under pressure, in order to exceed our guest’s expectations by consistently delivering excellent service.

You will have a minimum of one years’ experience in a customer facing role. Experience in a busy, volume driven front of house hospitality operation is desirable, although not essential as full training will be given.

About Us

Based at Loughborough University Campus, our brand portfolio includes:

• Burleigh Court Hotel and Conference Centre
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

Come join our team!To apply online, log onto the Imago website

Closing date: 16th January 2026

Imago Venues are an Equal Opportunities and Disability Confident Committed Employer

Imago Venues, Burleigh Court,
Loughborough University (West Park),
Loughborough, Leics
LE11 3TU

Imago @ Loughborough Ltd, Registered in England no. 2355400. Registered Office: Finance Office, Loughborough University, Charnwood, Leicestershire, LE11 3TU