Receptionist

Simpler Law Limited; Lincoln; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading law firm in Lincoln is seeking a full-time receptionist to join their team. The role involves handling client inquiries, maintaining client files, and performing general administration tasks. Candidates should possess excellent communication skills, be computer literate, and have some experience in customer service. This position offers genuine opportunities for progression, a supportive environment, and various employee benefits including company events and pension.

Benefits

Company events

Company pension

Company discounts

Free on-site parking

Employee referral scheme

28 days holiday (inc. bank holidays)

Staff incentives

Qualifications

• Ability to work quickly and accurately.
• Enthusiastic and willing to learn.
• Some receptionist or customer service experience essential.

Responsibilities

• Meet and greet both customers and contractors at the office.
• Answer the phone, handle client queries.
• General administration tasks within the department.

Skills

Efficient and organised

Excellent communication skills

Computer literate

Outgoing with excellent telephone manner

Tools

Microsoft Office

Job description

The Company

Simpler Law is one of the largest law firms specialising in end‑of‑life planning in the U.K. With over 30 years working in the Customer Services sector, we pride ourselves on strong internal values, high standards of customer service and a 5‑star Trustpilot rating.

Our purpose at Simpler Law is to ensure that everyone has affordable end‑of‑life planning in place. Currently over 60% of the UK population does not have a Will and, of those that do, many are invalid or out of date.

Your Job

We deal with a range of legal services around Wills and Estate Planning. We require a full‑time receptionist to join our existing team at our head office on Doddington Road, Lincoln. You will deal with existing customers as they call in to the office, predominantly over the telephone, dealing with queries and assisting with general advice questions while liaising with all departments.

• Meet and greet both customers and contractors at our offices.
• Answer the phone, handle client queries and utilise computerised systems to manage diary appointments.
• General administration tasks within the department as required, including correspondence with clients and maintaining client files.
• Carry out any other duties as may reasonably be required.

Job Requirements

• Efficient and organised, with an ability to work quickly and accurately.
• Excellent communication skills.
• Computer literate; use of Microsoft Office and internal databases will be required.
• Enthusiastic and willing to learn.
• Commitment to self‑development and to being part of a growing company.
• Outgoing with an excellent telephone manner.
• Some receptionist or customer service experience essential.
• Working hours are 37.5 hours per week, Monday to Friday 9am to 5:30pm. This role offers genuine opportunities for progression into advanced roles.

Benefits

• Company events.
• Company pension.
• Company discounts.
• Free on‑site parking.
• Employee referral scheme.
• 28 days holiday (inc. bank holidays); increases with length of service.
• Staff incentives.