Receptionist

Avery Healthcare Group; Leicester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in Leicester is seeking a dedicated Receptionist to offer exceptional customer service at South Lodge Care Home. The role involves answering phone inquiries, performing administrative tasks, and maintaining the reception area's tidiness. Successful candidates will have excellent communication skills and a positive, welcoming attitude, adhering to core values of caring and support. This fixed-term contract position offers the opportunity to be part of a supportive team impacting residents' lives positively.

Qualifications

• Must exemplify caring, supportive, honest, respectful, and accountable values.
• Ability to handle administration and customer service effectively.

Responsibilities

• Provide high-quality customer service as the first point of contact.
• Answer telephone and respond to enquiries at reception.
• Complete reception-related administration and maintain tidiness of the reception area.

Skills

Excellent communication skills (verbal and written)

Positive, friendly and welcoming attitude

Exposure to problem-solving and client complaints

Job description

Shift Details: Maternity Cover, 8.30 AM -6.30 PM

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close‑knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award‑winning team as a Receptionist at South Lodge Care Home in Leicester. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception‑related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

• Have excellent communication skills both verbal and written.
• Have a positive, friendly and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

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• Frequency Hourly
• Job Reference averyhealthcare/TP/656/3827
• Contract Type Fixed Term
• Closing Date 12 January, 2026
• Job Category Home Administration
• Business Unit Avery