Receptionist

PPHE Hotel Group; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel group in Greater London seeks a Receptionist to create lasting impressions for guests. Key responsibilities include managing guest interactions and providing excellent customer service. Ideal candidates should have strong interpersonal skills, a caring attitude, and prior experience in customer-facing roles. Benefits include a competitive salary, wellness days, discounts, and more. Join our dynamic team and contribute to unforgettable guest experiences.

Benefits

30 days of holiday per year including bank holidays

Heavily discounted hotel room rates

50% F&B discount at restaurants

Two free meals per day

Access to pay before payday through Wagestream

Recommend a Friend scheme - £750

Discounted prices at online and high street stores

Gym discounts

Ride to Work Scheme

Travel season ticket loans

24/7 Employee Assistance Programme

Rotas published at least two weeks in advance

Annual Staff parties and events

Qualifications

• Excellent interpersonal skills and the ability to connect with others.
• Manage requests promptly, helpfully, politely, and with a caring attitude.
• Possess a good command of English and excellent communication skills.
• Share values of Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.
• Previous experience in a customer-facing role or as a Receptionist in the hospitality sector.

Responsibilities

• Create an amazing impression for guests.
• Be the first and last point of contact for guests.

Skills

Excellent interpersonal skills

Ability to manage requests promptly

Good command of English

Strong communication skills

Customer-facing experience

Job description

Location: Park Plaza Westminster Bridge London, United Kingdom

Salary: £12.65 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As ourReceptionist,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aReceptionist,you will receive:

• Salary: £12.65 per hour plus incentive
• Two wellness days per year, meaning all teammembers start with 30 days of holiday per year – including bank holidays,increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as aReceptionistin the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.