Receptionist

Malmaison Hotel du Vin; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Exeter is seeking a Receptionist to join their team. This role offers up to £13.50 per hour along with generous company benefits, training, and development opportunities. You will represent the hotel, ensuring guests have a memorable experience. This is a permanent position with a 40-hour week, including a variety of shift patterns. If you have a passion for hospitality and a friendly demeanor, this could be your next career move.

Benefits

Discounted Staff Room Rates

Friends and Family Room Discounts

35% off Dining

Fully Funded Apprenticeship Programs

High Street Discounts

Cycle to Work Scheme

Healthcare Cash Plans

Referral Schemes

Wellness & National Campaign Days

Complimentary Stays on Anniversaries

Employee Assistance Programme

Qualifications

• Friendly, passionate, and energetic personality.
• Natural hospitality charm and a passion for service.
• Ability to deal with queries of all shapes and sizes.

Responsibilities

• Be the first and last person our guests see and set the tone for the visit.
• Ensure guests have a memorable experience at Hotel du Vin.
• Work with high standards to deliver exceptional service.

Job description

5 days ago Be among the first 25 applicants

About the Location

• 60 Bedrooms
• 55-seater Bistro & Bar
• 3 Private Event Spaces – seating up to 65
• Spa – outdoor heated pool with indoor hydro jets area, 4 x beauty rooms, small relaxation area, manicure and pedicure stations

A small city that packs a big punch, Exeter is one of the most vibrant, attractive and historically interesting cities in England. Pre-dating the arrival of the Romans in AD 50, its history is rich and long. It offers a host of fascinating visitor attractions including unique Underground Passages, imposing Roman walls and beautiful Quayside. The hotel sits within an iconic building, formerly an Eye Infirmary, with historic walled gardens and striking architecture.

About The Role

Receptionist – Hotel Du Vin Exeter

Up to £13.50 per hour including Generous Company Benefits, Training & Development

Permanent position, 40 hours per week

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

Shift Pattern

• 07:00 – 15:30 / 09:30 – 18:00 / 14:15 – 22:45 (a variety of shifts)

Are high standards will be second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
• We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme based eco‑friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested?

Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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