Receptionist

The Arora Group; City of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality organization is seeking a Receptionist in London to provide exceptional guest service, manage check-in/check-out, and ensure a welcoming environment. Ideal candidates will have strong communication skills and organizational abilities, with 5-star hotel experience preferred. This full-time position offers various benefits, including career development opportunities.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Discounted hotel rates for friends and family

Life assurance scheme

Employee assistance programme

Long service recognition award

Qualifications

• Providing a high-quality service comes naturally.
• Strong organizational skills and attention to detail.
• Excellent communication skills in written and spoken English.
• 5-star hotel experience in a similar role is a real advantage.

Responsibilities

• Greet guests warmly and efficiently manage check-in/check-out.
• Provide information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly.
• Work closely with departments for seamless guest experiences.

Skills

High-quality service

Organizational skills

Multi-tasking

Communication skills

Professional appearance

Team player

Positive attitude

Tools

Opera PMS

Job description

Join to apply for the Receptionist role at Arora Group

Salary – £27,040 plus service charge. Holiday – 28 days holiday, enhanced after 5 years of service.

Benefits

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts at Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About Us

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five‑star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar‑free ballroom.

Responsibilities

• Greet our guests with a warm welcome and an infectious smile.
• Manage check‑in and check‑out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Qualifications

• Providing a high‑quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi‑tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5‑star hotel experience in a similar role is a real advantage.
• Opera PMS experience a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Skills

Fluent in English.

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative

Industries

Hospitality

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