Reception Supervisor

Mandarin Oriental International Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel group in London is seeking a Reception Supervisor to enhance guest satisfaction and deliver personalized experiences. The role involves managing arrivals and departures, monitoring room status, and acting as a guest ambassador. Ideal candidates will have strong communication skills and hospitality experience. The position offers a supportive work environment with various employee benefits including development programs and wellness initiatives.

Benefits

Learning & Development opportunities

Complimentary hotel stays

Health and wellness programs

Paid charity day

Increased holiday entitlement up to 33 days

Qualifications

• Experience in front office operations within the hospitality industry is preferred.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle all arrivals and departures efficiently.
• Act as an in-house guest ambassador providing tailored service.
• Monitor room status and address guest requirements.

Skills

Guest satisfaction

Problem-solving

Personalized service

Job description

Mandarin Oriental Mayfair, London is looking for a Reception Supervisor to join our Front Office department.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

About the job

Based at the Mandarin Oriental Mayfair, London within the Front Office department the Reception Supervisor is responsible for ensuring overall guest satisfaction. Acting as an ambassador for the brand and delivering warm and personalised experience to our guests.

As Reception Supervisor, you will be responsible for the following duties:

• To handle all arrivals and departures in an efficient manner. Providing our guests with a personalised, warm and welcoming experience, including a tailored rooming experience.
• To act as an in-house guest ambassador by establishing a personal and tailored service. Inputting any preferences and useful guest information into their profile.
• To make decisions and take appropriate action on any challenges, problems, conflicts and emergencies in the hotel, escalating these as appropriate andIndent to efficiently logging them
• To monitor rooms status together with housekeeping, reservations and maintenance in order to handle guests’ requirements effectively.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go 설치 in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement,семbry and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing,िण day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All opportunities, regardless of ethnicity, gender,Հ age, sexual orientation, disability, background, or religion, should be treated fairly and with respect. Everyone should be given equal opportunities and valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination, or harassment will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Document pm evidence of eligibility will be required from candidates as part of the recruitment process.

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