Reception and Membership Manager

Action Together; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused organization in Greater Manchester is seeking a Reception and Membership Manager to lead a team ensuring members receive exceptional service. The role involves managing the reception desk, welcoming visitors, and overseeing bookings. Candidates should have experience in customer service and a positive outlook toward working with young people. This full-time, permanent position offers flexible working options.

Benefits

Flexible working options

Qualifications

• Experience in customer service and team leadership.
• Strong communication and interpersonal skills.
• Positive attitude towards young people.

Responsibilities

• Lead the reception team to provide excellent service.
• Manage visitors and room bookings effectively.
• Ensure Youth Zone operates at its maximum potential.

Job description

As Reception and Membership Manager, you will be responsible for leading a small team of Reception and Membership Coordinators to ensure that our members have the best possible service whilst with us.

A vital front of house role, reception is the first point of contact for Youth Zone members (children and young people aged 8-19 years, up to 25 for those with additional needs) and any other visitors and guests to the Youth Zone.

You will be the lead for our reception desk providing a highly professional welcome and customer-focused service, with focus on visitors, deliveries and room bookings.

You will be positive about young people and will ensure that the Youth Zone functions to its maximum potential.

Key information

• Locations: Greater Manchester, Manchester, Stockport
• Role Type: Permanent
• Working Hours: Full-Time
• Closing Date: Monday 29th December 2025 at 12:00pm
• Closing Time: Midnight
• Contact Name: Recruitment
• Contact Information: [e-mail]
• Flexible Working Options: Flexitime
• Would You Consider A Job Share For The Role?: Yes