Reception and Front of House

Imperial London Hotels Limited; City of London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A family-run hotel business in the heart of London is seeking a warm and welcoming Day Porter to join their dedicated Front Office team. The role involves creating memorable experiences for guests through excellent service and efficient luggage handling. The ideal candidate will have customer service experience and a positive attitude, with opportunities for career growth in hospitality.

Benefits

28 days holiday, increasing with length of service

Access to training programs and study schemes

Discounts on food and beverage

Interest-free Season Ticket Loan

Employee Assistance Programme

Qualifications

• 1 Year of experience as a Front Office Concierge or Luggage Porter in the hotel industry.
• Positive and caring personality.
• Professional proficiency in English.

Responsibilities

• Create a memorable guest experience from check-in to check-out.
• Organise and assist with luggage efficiently.
• Uphold health and safety protocols.

Skills

Customer service

Teamwork

Problem-solving

Flexibility

Physical stamina

Job description

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

If so, we’d love to hear from you!

We’re looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include organising luggage efficiently, assisting guests by opening doors and handling belongings. Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis. In this role, you will adhere to front-office processes and procedures while maintaining high service standards. Upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.

Why Join Us?

This is a great opportunity to enhance your experience in front office operations, we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

As the largest hotel in the UK, we boast over 1,600 guest rooms. Each day brings new challenges and opportunities to support in creating authentic London experiences and memorable stays.

Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on-site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.

What we’re looking for:

• 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift.
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages

What’s in it for you

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
• Access to an interest-free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH’s nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay - instantly access a portion of the pay you’ve already earned
• Access to shopping discounts across several high-street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well-being support
• Access to our Employee Assistance Programme by Hospitality Action

You can explore additional benefits here.

About Us:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.