Rail IT Support Technician – Field & Desk Support

Colas USA; Rugby; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading rail infrastructure provider based in Rugby is looking for an IT Support professional to handle day-to-day IT systems support. Responsibilities include assisting end users, managing service requests through ServiceNow, and supporting hardware, networking, and software. Success in this role requires strong problem-solving skills and familiarity with MDM solutions, cloud systems, and basic network administration. The company values diversity and promotes inclusivity in the workplace.

Benefits

Industry leading Life Assurance

Wellbeing Employee Assistant Programme

Eye Care Vouchers

Season Ticket Loan

Qualifications

• Ability to generate innovative solutions.
• Experience supporting cloud and on-premise IT systems.
• Good understanding of virtualization technologies.
• Familiarity with network patching and backup technologies.
• Experience in IT support in a railway environment is advantageous.

Responsibilities

• Support hardware and software for end users.
• Log and manage calls through ServiceNow.
• Perform basic server tasks.
• Ensure prompt communication during outages.
• Support documentation and change management activities.

Skills

Problem solving

IT support

ServiceNow

Active Directory knowledge

MDM solutions

Documentation skills

Networking UDP/IP

Tools

ServiceNow

Windows 10

Office 365

Hyper-V

Veeam

Job description

A leading rail infrastructure provider based in Rugby is looking for an IT Support professional to handle day-to-day IT systems support. Responsibilities include assisting end users, managing service requests through ServiceNow, and supporting hardware, networking, and software. Success in this role requires strong problem-solving skills and familiarity with MDM solutions, cloud systems, and basic network administration. The company values diversity and promotes inclusivity in the workplace.