Quality & Service Coach — Luxury Standards (Flexible Hours)

Applied Intuition Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier ride-hailing service in Greater London is looking for an Assistant Quality Manager to uphold the highest service standards. In this role, you will monitor passenger feedback, conduct incident investigations, and assess chauffeur performance. The ideal candidate will have over 2 years in luxury service quality control, exceptional communication skills, and a passion for developing others. This is an office-based role with flexible working options.

Benefits

Competitive salary and equity package

Private Medical Insurance

Life and critical illness insurance

Monthly credit for Wheely journeys

Cycle to work scheme

Free parking at Syon Park

Qualifications

• 2+ years in Quality Control, HR, or operations in the Luxury Service Industry.
• Strong incident investigation skills with urgency.
• Ability to deliver constructive feedback effectively.
• Passionate about developing others.
• Exceptional communication skills, both verbal and written.

Responsibilities

• Monitor passenger feedback and prepare reports.
• Conduct investigations into incidents with unbiased reporting.
• Ensure timely resolution of incidents.
• Assess chauffeurs through vehicle checks or online assessments.
• Provide performance feedback to chauffeurs.

Skills

Attention to detail

Interpersonal skills

Communication skills

Data analysis skills

Feedback delivery

Tools

Intercom

Atlassian

Aircall

Job description

A premier ride-hailing service in Greater London is looking for an Assistant Quality Manager to uphold the highest service standards. In this role, you will monitor passenger feedback, conduct incident investigations, and assess chauffeur performance. The ideal candidate will have over 2 years in luxury service quality control, exceptional communication skills, and a passion for developing others. This is an office-based role with flexible working options.