Quality Control Manager

Novus Property Solutions Ltd; Lincoln; On-site; GBP 30,000 - 50,000; Full time

Job summary

A property maintenance company in the United Kingdom is seeking a Quality Control Manager. Responsibilities include supporting operational best practices and overseeing quality throughout the refurbishment process. The ideal candidate will have strong experience in quality control, particularly in social housing, and excellent communication skills. This full-time role offers the opportunity for professional development in a supportive environment.

Benefits

Attractive salary & benefits

27 Days Holiday & BH – option to buy or sell holidays

Company pension scheme – up to 7.5%

Car Allowance or Fleet Van/Fuel Card

Discounted Healthcare Scheme

Qualifications

• Strong experience in quality control, ideally in planned refurbishment works.
• Good working knowledge of Internal or External works.
• Great communication skills for building relationships with stakeholders.

Responsibilities

• Support best practice delivery across the Operational team.
• Inspect each stage of the installation process and correct defects.
• Oversee supervision competency and the works of tradespeople.

Skills

Quality Control Management

Data Analysis

Stakeholder Management

Communication Skills

IT Proficiency

Education

Full UK driving licence

SMSTS or associated NVQ

Tools

MS Office

Job description

Location: Burton office, Office/Site based around Burton, Uttoxeter and surrounding areas. Typically working Monday to Friday 39 hours per week.

Job Title: Quality Control Manager

As a Quality Control Manager for Novus, you’ll get to see the impact and improvements your role delivers to your customers and team every day – taking your job satisfaction to whole new levels. This varied and challenging role offers you the opportunity to work with a skilled professional team, in a secure environment with long‑term contracts and the opportunity to grow and learn.

Along with utilizing your Quality Control Management skills in Social Housing, planned refurbishment works you’ll also be looking for ways to add real value through robust reporting and timely document control from inception to handover and sharing a right first time approach to ensure a seamless service/delivery of works. Supported by your peers, team, and management to solve problems and trusted to make decisions to grow and develop relationships and revenue.

Responsible for ensuring the best practice business processes for management and delivery of works completed, including data analysis and management information (MI) to identify trends to make the most informed decisions to drive contract improvements. Ensuring the client and customer journey are at the forefront of delivery, meeting their needs through the consistent delivery of contractual KPI’s & objectives.

What’s in it for you

• Attractive salary & benefits to suit you
• 27 Days Holiday & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Car Allowance or Fleet Van/Fuel Card
• Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more.

Responsibilities

• Support and encourage best practice delivery across the Operational team including ensuring company’s policies and procedures are being adhered to.
• Each stage of the installation process should be inspected, snagged and defects corrected before the next stage, including independent inspections.
• Ensure materials are correctly installed in accordance with the specification and manufacturers recommendations.
• Oversee supervision competency and the works of the trades people and supervisors to ensure maintenance of satisfactory quality and progress.
• Actively monitor the KPIs to identify any areas of concern, working with the relevant manager to recover any dips in performance.
• Identify potential resource improvement: Subcontractor, Supplier and direct labour.
• Stakeholder management, liaising with clients and internal Contracts Managers.
• Review IT systems performance and support the delivery team to install the system and ensure it’s used to its full potential.
• Provide any data analysis and data requests, compiling reports where necessary.

About You

The successful candidate will have strong experience in quality control ideally working on planned refurbishment works, within Social Housing/tenanted properties and have a good working knowledge of Internal or External works, understanding delivery through to completion/ handover. Commercial awareness ensuring costs are meeting budget requirements along with overseeing KPI’s and best practice. Great communication skills to build relationships with all Stakeholders. SMSTS or associated NVQ would be beneficial but not essential, as well as being confident with IT and proficient in MS Office. You will need to hold a Full UK driving licence to travel to sites daily. The role will also require a DBS check.

About the Company

Novus Property Solutions is a dynamic, award‑winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family‑owned business with a rich 128‑year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award‑winning Property Maintenance company in this, or another role.

Seniority Level

Entry level

Employment type

Full‑time

Job Function

Quality Assurance

Industries

Repair and Maintenance