Quality and Risk Manager

Circle Health Group; Greater London; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading independent healthcare provider in the UK is seeking a Quality and Risk Manager for their team. This full-time role involves managing quality and governance functions to ensure safe patient care. The ideal candidate will have a background in healthcare governance, strong knowledge of regulatory standards, and excellent skills in data analysis and communication. The position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

25 days holiday plus bank holidays

Management Bonus Scheme

Private Healthcare Scheme

Staff discounts on hospital services

Family-friendly policies

Non-contributory life insurance

Employee recognition programmes

Industry leading training and development opportunities

Qualifications

• Previous experience in the healthcare industry, governance or risk management.
• Strong knowledge of CQC/HIS/HIW standards and national quality frameworks.
• Experience conducting complex investigations, including Root Cause Analysis.
• Excellent presentation and educational skills.
• Proven ability to lead projects and collaborate across teams.
• Strong report-writing skills to identify trends and drive improvements.

Responsibilities

• Lead and coordinate quality and governance functions in the hospital.
• Prepare the hospital for CQC inspections and audits.
• Develop and improve clinical governance systems and policies.
• Support maintaining a 'Good' or higher regulatory rating.
• Manage incidents and complaints in accordance with policy.

Skills

Clinical governance knowledge

Interpersonal and communication skills

Data analysis skills

Experience with Root Cause Analysis

Facilitation change

Leadership skills

Education

Health-related qualification

Qualification in quality improvement methodologies

Tools

Incident reporting tools

Job description

Quality and Risk Manager

37.5 Hours & Permanent – Salary: Up to £50,000.00 per year (depending on level of experience, training and qualification)

The Sloane Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Quality and Risk Manager to join our team in the Quality Assurance department. This role is full‑time (37.5 hours a week) and will cover a flexible shift pattern.

Duties of this role include:

• Lead and coordinate the hospital’s quality and governance functions, ensuring delivery of safe, high‑quality patient care in line with CHG and national standards.
• Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
• Develop, review and improve clinical governance systems, policies and procedures across the hospital.
• Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures.
• Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes.
• Support the hospital in achieving and maintaining a ‘Good’ or higher regulatory rating.
• Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes.
• Support and lead incident investigations, including Root Cause Analysis (RCA), ensuring outcomes are shared and actions embedded.

Applicants should meet the following criteria:

• Previous experience in the healthcare industry, with a background in governance or risk management.
• Strong knowledge of clinical governance, CQC/HIS/HIW standards and national quality frameworks.
• Experience conducting complex investigations, including Root Cause Analysis (RCA).
• Excellent interpersonal and communication skills with the ability to present and educate confidently.
• Proven ability to facilitate change, lead projects and work collaboratively across teams.
• Relevant health‑related qualification and evidence of ongoing professional development.
• Strong data analysis and report‑writing skills with an eye for identifying trends and driving improvement.
• Experience working in an independent healthcare setting.
• Qualification or training in quality improvement methodologies (e.g. Lean, Six Sigma).
• Familiarity with governance platforms or incident reporting tools used in healthcare.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.