QA & Engineering Analyst - 1 Year contract - South Africa

Possible Media Ltd; Remote; GBP 40,000 - 60,000; Full time

Job summary

A dynamic technology firm in the UK is seeking a QA & Engineering Analyst to enhance delivery operations and ensure high product quality. You will perform manual QA testing, provide technical support, and improve processes in a fast-paced environment. Candidates should have QA experience, strong technical skills, and a proactive approach to resolving issues. This is a contract role offering a remote working arrangement.

Qualifications

• Experience in QA roles and systematic testing.
• Strong technical communication skills.
• Proactive in process improvements.

Responsibilities

• Perform comprehensive manual QA across various testing scenarios.
• Investigate technical issues and provide actionable reports.
• Drive adoption of compliance processes and IT operations.

Skills

Experience in QA roles

ISTQB testing certification

Strong technical aptitude

Detail-oriented

Knowledge of web technologies

Proactive in identifying process improvements

Experience with Google Workspace

Comfort with issue tracking systems

Adaptability to changing priorities

Job description

QA & Engineering Analyst

Location: Remote – 1-year contract with the possibility of extending.

Reports to: CTO

Level: Senior/Mid-level

The role

We're hiring a QA & Engineering Analyst to strengthen our delivery operations and ensure the quality of our technology solutions. You'll be the guardian of our product quality, supporting our engineering team while they focus on building innovative solutions for our clients and internal teams. This role is essential to maintaining our reputation for excellence and enabling our team to move fast without breaking things.

This isn't just about finding bugs. It's about being a quality advocate, a process improver, and a bridge between technical complexity and business needs. You'll work across our technology stack, from our proprietary Leap platform to client-facing solutions, ensuring everything we ship meets our high standards.

You'll be a key enabler of our engineering team's productivity, handling the operational tasks that free up senior developers to focus on complex problem-solving and innovation. Your work directly impacts our ability to deliver quality solutions at pace.

What you'll do

Quality Assurance & Testing

• Perform comprehensive manual QA across black box, regression, and cross-browser testing scenarios
• Conduct thorough UX and functional testing, providing detailed feedback that developers can act on immediately
• Test new features and updates before client deployment, ensuring reliability and performance
• Develop and maintain testing protocols that scale with our growing product suite
• Create detailed test cases and documentation for recurring testing scenarios

Support & Issue Resolution

• Investigate and triage technical issues, providing developers with clear, actionable bug reports rather than vague problem descriptions
• Act as first line of support for internal technical issues, resolving where possible and escalating effectively when needed
• Maintain our issue tracking system, ensuring all problems are properly documented and followed through to resolution
• Support urgent client issues by quickly identifying root causes and coordinating with the development team

Operations & Process Improvement

• Assist with IT operations and internal rollouts, including MDM (Mobile Device Management) and new tooling implementations
• Drive adoption of ISO 27001 compliance processes, ensuring all team members understand and follow security protocols
• Create and maintain comprehensive internal support documentation that enables self-service problem resolution
• Maintain testing environments and demo systems, ensuring they're always ready for client presentations and internal testing

Technical Enablement

• Prepare detailed issue tickets that can be efficiently handled by AI agents and automated systems
• Support the technology team's adoption of new tools and processes, providing training and documentation
• Gather and document technical requirements from non-technical stakeholders, translating business needs into clear technical specifications

About You

• You have experience in QA roles and understand the importance of systematic testing approaches
• You ideally have an ISTQB testing certification
• You have strong technical aptitude but can communicate complex issues in simple, clear terms
• You're detail-oriented and methodical, but also pragmatic about where to focus your efforts for maximum impact
• You understand web technologies, browsers, and common technical issues that affect user experience
• You're proactive in identifying process improvements and comfortable suggesting better ways of working
• You can work independently and prioritize effectively in a fast-paced environment
• You ideally have a background/experience in technical support
• You have experience working with Google Workspace and Macs
• You have experience with issue tracking systems and are comfortable with basic technical documentation
• You're comfortable with ambiguity and can adapt to changing priorities as business needs evolve
• You take ownership of problems and see them through to resolution, even when the solution involves multiple team members

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries: IT Services and IT Consulting