Public Area Attendant

Rocco Forte Hotels Limited; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prestigious hotel collection in Edinburgh is seeking a dedicated Housekeeping team member to uphold high cleanliness standards and deliver exceptional guest experiences. This 39-hour-per-week role requires individuals with a strong work ethic and excellent interpersonal skills. Employees enjoy numerous perks, including discounted hotel stays and various employee benefits, fostering a rewarding career in hospitality.

Benefits

Discounted rates across our collection of iconic hotels

Discounted food & beverage experiences

Discounted spa treatment and products

Extensive learning and development opportunities

Meals on duty, laundry of uniforms

Social activities and events

Recognition & reward programs

Annual awards

Employee Assistance Programme

Cycle to Work

Discretionary service charge

Qualifications

• Enthusiastic and dedicated individuals with a warm and confident greeting.
• Support to the housekeeping team and high personal and professional standards.
• Enthusiasm for learning and resolving guest issues.

Responsibilities

• Clean all public areas of the hotel to The Balmoral standards.
• Support room attendant team when required.
• Be part of the housekeeping team to create memorable experiences for guests.

Skills

Excellent communication and interpersonal skills

Positive personality

Reliability and dedication to our team

Strong instincts for understanding and fulfilling the needs of guests

Pride in their work

Good work ethic

Team spirit and trustworthiness

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests. As a valued part of the Forte family, you will:

• Be responsible for cleaning all the public areas of the hotel to The Balmoral standards
• Support the room attendant team when required
• Ensure the cleanliness is up to our hotel standards
• Be part of our housekeeping team tocreate memorable experiences to our guests
• Be knowledgeable of the hotel, our facilities, and the local area
• Take pride in your work both when working independently and as a valuable member of the housekeeping team

The successful candidate will be able to work a flexible rota, including day, evening and weekend shifts, to support our business needs.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

This role is a 39 hours per week over 5 working days.

We are looking for team members who bring:

• Pride in their work and provide a warm and confident greeting to our luxury environment
• Positive personality
• Excellent communication and interpersonal skills
• Good work ethic
• Support to the housekeeping team
• High personal and professional standards
• Strong instincts for understanding and fulfilling the needs of guests
• A friendly and professional attitude toward guests and colleagues
• Reliability and dedication to our team
• Team spirit and trustworthiness
• Pride to resolve guest and workplace issues
• Enthusiasm for learning

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Discounted food & beverage experiences
• Discounted spa treatment and products
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition & reward programs
• Annual awards
• Employee Assistance Programme
• Cycle to Work
• Discretionary service charge

Expected package£30,000 gross per annum (£24,761.88 grosssalary plus qualified estimate of £5,000discretionary service charge)

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.