Client Service Representative

PetVet Care Centers LLC; Chester; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A veterinary service provider in Chester, UK, is seeking a part-time Client Service Representative to join their team. The role requires strong customer service skills, multitasking abilities, and flexibility with scheduling. Responsibilities include managing lobby flow, assisting with medication pickups, and providing excellent service during high-stress situations. A high school diploma or GED is required. The position offers an opportunity to contribute to a culture of care for pets and their owners.

Benefits

Career mobility and development opportunities

Collaborative and inclusive environment

Qualifications

• Ability to provide great customer service in a courteous, prompt, and efficient manner.
• Must be flexible with scheduling, including weekends and holidays.
• Knowledge of clerical procedures such as alphabetizing files and records.

Responsibilities

• Manage lobby flow, address concerns, and schedule appointments.
• Handle basic medical emergencies for pets and owners.
• Assist with medication pickups and inquiries.

Skills

Customer service

Multi-tasking

Attention to detail

Cashier duties

Education

High school diploma or GED

Tools

Cornerstone software

Job description

Overview

Part-time PT Client Service Representative

PetVet Care Centers' West Chester Veterinary Medical Center is currently seeking PT Client Service Representative to join their team.

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• High school diploma or GED
• May consider an equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures such as alphabetizing files and records
• Ability to provide great customer service in a courteous, prompt, and efficient manner
• Ability to perform cashier duties accurately
• Ability to multitask and pay close attention to details
• Must be flexible with scheduling and able to work some weekends and holidays
• Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking
• May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Preferred Skills (Nice to Have)

• 2 years veterinary medicine experience
• Familiar with cornerstone software

Schedule

• 10AM-3PM from Monday through Friday
• Some availability is sufficient, but Wednesdays and Fridays are needed.

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1,700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

EEO and Voluntary Self-Identification

PetVet Care Centers participates in voluntary self-identification programs for government reporting purposes. Completion is entirely voluntary and will not be used in hiring decisions. Any information provided will be kept confidential. See our EEO policy for details.