Proportional Treaty Technicians

Lockton Companies LLP; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance brokerage in the City of London is seeking an entry-level professional to manage multi-disciplined technical claims processing and support client accounts. The ideal candidate will have prior reinsurance experience and strong communication skills. Responsibilities include negotiating claims, processing premiums, and maintaining business relationships with clients. This full-time position offers a comprehensive understanding of the reinsurance market in a dynamic environment.

Qualifications

• Prior relevant reinsurance experience in a client services position.
• Strong verbal and written communication skills.
• Essential in-depth knowledge of IMR, CLASS, ECF, and LORS.

Responsibilities

• Process premium, pro-rate, and excess of loss claims.
• Converse with clients and carriers on a technical level.
• Negotiate claims from initial notice through to settlement.

Skills

Reinsurance experience

Processing all risk types

Salesforce experience

Communication skills

Problem-solving skills

Tools

Salesforce

Open TWINS

Microsoft Office Suite

Job description

Responsibilities

• Multi‑disciplined technical processing, incorporating premium, pro‑rate, and excess of loss claims.
• Experience covering all classes of business.
• Converse with clients and carriers on a technical level.
• Work independently, manage priorities, and support team colleagues to ensure customer satisfaction.
• Excellent technical knowledge of the Lloyd’s and/or Company Reinsurance market.
• Actively build relationships with team, internal and external clients.
• Identify client’s individual requirements and work alongside them to achieve the best possible outcomes.
• Participate in client and reinsurer meetings as required.
• Risk sign‑down and prepare and maintain account statistics as part of broker support.
• Provide support in the overall servicing of the client’s account and retention of business.
• Use electronic methods throughout the full process.
• Negotiate claims from initial notice through to settlement and closure of claims (excess of loss).
• Negotiate complex claims covering all classes of business, including XOL reinsurance, binders, reinsurer audit, and direct underwriting.
• Handle claims matters such as XPL, ex‑gratia, and non‑standard presentations.
• Understand Letter of Credit requirements and complete adjustments proactively to avoid client penalties.
• Monthly review of aged debt reports, chase due items, and arrange settlement of held balances and monitoring of funding.
• Prepare and reconcile client statements and payments.
• Daily allocation and monitoring of cash received.

Qualifications

• Prior relevant reinsurance experience in a client services position.
• Competent in processing all risk types, proportional, excess of loss premiums and claims.
• Advantageous experience with Salesforce and Open TWINS.
• Previous IBA experience is advantageous.
• Reinsurance claims experience and understanding is a must‑have.
• Experience dealing with large corporate clients is advantageous.
• Ability to build and maintain good business relationships with clients, insurers, and associates.
• Strong verbal and written communication skills with clients, insurers, and associates.
• Excellent time‑management, prioritisation and deadline‑meeting skills without compromising quality.
• Proven problem‑solving skills, including resolution of unusual and complex issues and devising actionable solutions.
• Demonstrated understanding of management concepts, systems, and quality assurance.
• Essential in‑depth knowledge of IMR, CLASS, ECF, and LORS.
• Proficiency with Microsoft products (Word, Excel, Outlook, PowerPoint) or similar software applications.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Engineering and Information Technology
• Insurance