Property Services Administrator - 24/7 Customer Support Pro

Urenco Group; St. Ives; Hybrid; GBP 25,000; Full time

Job summary

A company providing property services is looking for a Property Services Administrator to join their team in St Ives. You'll deliver exceptional customer service to thousands of properties, managing calls and emails and collaborating with tenants, landlords, and engineers. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment. This role offers a salary of £24,570 per annum, with a hybrid working model after probation.

Benefits

Salary: £24,570 per annum

25 days annual leave plus bank holidays

Health cash plan and gym discounts

Salary sacrifice pension scheme

Volunteer days and community support

Professional development support

Qualifications

• Previous experience in customer service.
• Experience in an office or contact centre environment is a bonus.
• Good understanding of facilities management or willingness to learn.
• Strong communication skills in both written and verbal forms.
• Ability to remain calm and composed in busy situations.
• Strong attention to detail.
• Creative problem-solving abilities.

Responsibilities

• Log issues and quote requests into the internal system.
• Build strong relationships with customers in the field.
• Keep customers informed about progress.
• Dealing with queries and chasing updates.
• Supporting colleagues when busy.
• Provide exceptional customer service.
• Problem-solve to enhance customer experiences.
• Hit service centre KPIs and targets.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Proficient in Word and Excel

Job description

A company providing property services is looking for a Property Services Administrator to join their team in St Ives. You'll deliver exceptional customer service to thousands of properties, managing calls and emails and collaborating with tenants, landlords, and engineers. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment. This role offers a salary of £24,570 per annum, with a hybrid working model after probation.