Property Helpdesk Manager: Lead & Improve Facilities

Severn Trent Plc; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water management company in the UK is seeking a Helpdesk Manager to oversee its Property Helpdesk team. This role involves managing daily service requests, leading a team, and ensuring that support is efficient and customer-focused. Ideal candidates will have experience in Service Desk management and strong leadership skills. Competitive salary starting from £33,000, along with a variety of benefits including a leading pension scheme and annual bonuses.

Benefits

Competitive salary starting from £33,000

28 days holiday + bank holidays

Annual bonus scheme up to £2,250

Leading pension scheme

Sharesave option

Dedicated training and development

Electric vehicle scheme

Family friendly policies and volunteering days

Qualifications

• Proven experience managing a Service Desk or Technical Support function.
• Strong leadership and stakeholder management skills.
• Excellent organizational, communication, and analytical abilities.

Responsibilities

• Lead and develop the Helpdesk team.
• Manage reactive work orders and ensure SLA compliance.
• Monitor KPIs and implement improvements.

Skills

Service Desk management

Leadership

Stakeholder management

Organizational skills

Communication

Analytical abilities

Tools

CAFM systems

Job description

A leading water management company in the UK is seeking a Helpdesk Manager to oversee its Property Helpdesk team. This role involves managing daily service requests, leading a team, and ensuring that support is efficient and customer-focused. Ideal candidates will have experience in Service Desk management and strong leadership skills. Competitive salary starting from £33,000, along with a variety of benefits including a leading pension scheme and annual bonuses.