Project Officer (Housing Retrofit)

The Cumbria County Council; Penrith; On-site; GBP 40,000 - 42,000; Full time

Job summary

A local government authority in Penrith is seeking a dynamic individual to join their Housing Retrofit team. The role involves supporting the delivery of the Warm Homes programme, providing exceptional customer service and administrative support. Ideal candidates will possess strong interpersonal skills and a good command of IT, particularly with Word and Excel. This fixed-term role offers the chance to make a positive impact in enhancing energy efficiency for local residents while being part of a collaborative team environment.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discount schemes

Qualifications

• Previous customer service experience.
• Strong administrative background with knowledge of housing retrofit.
• Excellent interpersonal and communication skills.

Responsibilities

• Support the delivery of the Warm Homes programme.
• Provide administrative support to the Housing Retrofit team.
• Establish and maintain effective team working and develop partnerships.

Skills

Customer service

Administrative skills

Interpersonal communication

IT proficiency (Word and Excel)

Job description

Job reference REQ00000019419 Date posted 13/01/2026 Application closing date 01/02/2026 Location PENRITH Salary £40,777 - £41,771 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

Location: Penrith
Contract Type: Fixed term until March 2028

About this opportunity

This is an exciting opportunity working within the Housing Retrofit team to support the delivery of the new Warm Homes programme; providing a professional and high-level customer experience; and providing the team with administrative support to assist with the delivery of the programme and contracts, to improve the energy efficiency to resident’s homes.

You will have customer experience and a strong administrative background, ideally with a knowledge of housing retrofit. Excellent interpersonal, and communication skills are essential to further establish and maintain an effective team working and develop partnerships.

About you

You will be dynamic and flexible, with a can-do attitude and a strong focus on delivery. You should be a team player but be able to organise your own workload and be committed to providing a high standard of customer service. You will have high competency with IT in particular Word and Excel, and ideally have a knowledge of the Government’s retrofit programmes.

You will be part of a flexible and responsive Housing Team where we work together to get the job done.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

For an informal chat or further details, please contact Patrick Jenner, Housing Retrofit Manager [e-mail]

Application and Interview information

Closing date: 1st February 2026

Interview date: TBC

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.