Programme Project Manager

Transformationunitgm; Torquay; On-site; GBP 38,000 - 47,000; Full time

Job summary

A regional healthcare provider in Torquay is seeking a Project Management Officer to deliver PMO activities that support the annual Cost Improvement Programme for Adult Social Services. The role includes tracking and monitoring project progress, liaising with stakeholders, and driving performance improvement initiatives. Ideal candidates will have project management qualifications and extensive experience in healthcare projects or program roles. This position offers a competitive salary and the opportunity to contribute to healthcare efficiency and effectiveness.

Benefits

Carer-friendly policies

Flexible working options

Development opportunities

Qualifications

• Experience with stakeholder communication and management.
• Ability to work independently and as part of a team.
• Extensive experience in project or program roles.

Responsibilities

• Deliver PMO activities for the Trust’s Cost Improvement Programme.
• Monitor and analyze project progress and performance.
• Communicate complex information to stakeholders.

Skills

Project management

Analytical skills

Effective communication

Negotiation skills

Time management

Education

Post graduate level education

Project management qualification (PRINCE 2, MSP)

Tools

Microsoft Office (Word, Excel, PowerPoint)

Unit4 Finance & Procurement system

Job description

Employer Torbay and South Devon NHS Foundation Trust Employer type NHS Site Torbay Hospital Town Torquay Salary £38,682 - £46,580 per annum Salary period Yearly Closing 27/01/2026 23:59

NHS AfC: Band 6

Job overview

You will deliver PMO activities to support the development and achievement of the Trust’s annual Cost Improvement Programme (CIP) for Adult Social Services.

Driving, support and facilitate, monitor and analyse the progress of projects to ensure the continuous improvement of Adult Social Services' efficiency and effectiveness.

You will be assigned a portfolio of Adult Social Services Projects , for which they will be responsible for developing, planning, tracking, monitoring and maintaining performance in line with trajectories.

Main duties of the job

Work in partnership with groups or individuals to support and drive the development and delivery of the Trust’s annual Cost Improvement Programme (CIP).

Support, drive, plan, facilitate and monitor progress of projects, liaise with key stakeholders, hold to account project teams on progression, to provide an up to date view on the performance and progress of projects against annual targets.

Be responsible for the tracking and monitoring a portfolio of projects and to produce update reports for the Executive Team.

The post holder will support the planning and implementation of performance improvement, and promote quality and equality improvement, whilst ensuring business continuity of service.

The post holder will act as the catalyst for the implementation of project plans, while being the intermediary between Project Managers, Operational Managers and the PMO, providing assurance on the progress and development of plans.

Play a key role in motivating Project Team Leadership to ensure that deadlines are met.

Deal with complex enquiries from a variety of stakeholders. Provide timely and accurate information. Secure commitment from others to deliver agreed work to defined timescales, using tact, persuasion and negotiation skills. It will also be necessary to hold project teams and leads to account, and to escalate issues to the Deputy Director or Divisional Director of Adult Social Services.

Working for our organisation

The PMO is the mechanism by which the Trust will ensure that the entire Executive Team is held accountable for delivery.

The PMO designs the architecture and tools, and supports and guides the projects with project definition, planning, financials and KPIs. It also ‘governs’ through gathering evidence and RAG rating progress, facilitates the governance process and creates overall reporting mechanisms.
All CIP Projects are managed through to completion using a similar process and governance procedure that:

ensures the process used in the organisation is based on best practice;

ensures the monitoring of projects and the correct escalation procedures are in place for any failing projects;

ensures the process defines the framework that supports the CIP by implementing best practice including:
o An Executive Director Sponsor for each project;
o A lead person and timescales for each component of the project;
o Robust set of early warning indicators to identify clinical risk which will be reported on;
o Risk rating likelihood of achievement and impact on quality;
o Structured Quality Impact Assessment (QIA) of each scheme, where appropriate;

It is considered best practice in any organisation, which is financially challenged, to have an independent PMO, which can access and report directly to Executive Directors

Detailed job description and main responsibilities

Communication and working relationships
Communicate complex, contentious and sensitive information to a variety of Stakeholders

Propose changes in conjunction with working groups that may have wider
implications for the organisation

Use motivational skills to encourage collaborative working where there may be resistance to change

Build strong relationships with project teams to obtain hard and soft
intelligence that triangulates with formal project documentation
Advise on how to improve the flow and efficiency of Programme reporting and documentation

Deal with complex enquiries from a variety of stakeholders in a sensitive and sympathetic manner and respond with timely and accurate information or pass the enquiry on to the relevant team member who can help

Secure commitment from others to deliver agreed work within defined
timescales using tact, persuasion and negotiation skills

Hold project leads and project teams to account for delivery and corrective action where required

Support in the communication and update of information about projects in their various stages of development, particularly where needs change

Due to the nature of the Programme Management Office, the information
communicated is highly complex, contentious and of a sensitive manner
Planning and organisation

Liaise with project leads and produce progress updates and recommendation reports on a regular basis, as requested for projects within areas of own responsibility

Co-ordinate and support Programme Management Office projects by
producing and maintaining formal project management documentation

Receive and collate action plans and / or the requirement for action from a variety of sources and report on this in appropriate forums and formats as required.

Responsible for managing own workload and to work both independently and as part of a team. This involves prioritising and organising workload as required and working to support other members of the team at times when the team capacity is stretched.

Analytical and judgement
Undertake analysis of financial and performance data, assess projects and
identify areas for collaborative working.

Critically review projects and provide expertise in project and programme
management to ensure projects are designed appropriately to deliver the
intended benefits (particularly cash releasing), aligned to organisational goals

Challenge any data anomalies recognised through report analysis, through discussion with relevant leads and with staff members responsible for management of the information on a day to day basis.

Interpret complex information which relates to project outcomes and ensure this is communicated effectively to the line manager, project team and others as required.

Undertakes analysis of information interpreting any trends, patterns, gaps and preparing this in an appropriate presentation to communicate back to the information requester.

Analyse financial data, including project budgets and resources (with Finance Team)

Responsibility and accountability
Post Holder will work autonomously to clearly defined Trust and PMO policies and procedures

Deal independently with routine business matters in a professional, prompt and effective manner and use own initiative

Ensure that urgent matters are brought to the attention of the appropriate person as soon as they are identified

Responsibility for patients and client care

Policy and service responsibility
Support the development and implementation of policies within the PMO,
ensuring alignment to Standing Financial Instructions and Standing Orders, local audit requirements and organisational goals.

Work regularly with Trust policies and at times (to be dictated by projects
being worked on) be involved in the amending and ratifying of policies and
procedures. Proposing changes to practices or procedures which impact on the Organisation and own work area.

Participate in the use of redesign tools and techniques i.e. process mapping, facilitation, demand and capacity analysis, project management etc.

Responsibility for finance, equipment and other resources

Responsible for safe use of Trust equipment.

Take responsibility for programme information system

Monitoring and reporting of cash releasing savings delivery by projects in
portfolio.

Responsibility for supervision, leadership and management
Holding to account project leads and project teams for delivery of milestones and KPIs.

Information technology and administrative duties
Maintain governance infrastructure to ensure and facilitate the smooth running of the governance structure for the CIP programme.

Ensure that the overall programme risks and issues log is maintained.

Identify and manage critical issues, including the implementation of recovery plans when required.

Ensure projects are assessed for impact on quality and equality (Quality and Equality Impact Assessment)

Provide assurance on the progress of projects to a variety of formal and
informal forums

Provide financial reports to key stakeholders (with Finance Team)

Present complex information succinctly in a range of formats, including
verbally and through the use of information technology, to a variety of
stakeholders.

The post-holder needs to be able to demonstrate the ability to design methods for displaying a range of information (e.g. graphs, charts etc).

To co-ordinate and provide routine and ad hoc reports, either written or data analysis extracted from information systems as and when required.

Manage document and archiving on behalf of the teams and where appropriate, set up new systems of managing documents and project processes.

Responsibility for research and development

Regularly undertakes audits, analysis, surveys, self-assessments etc in order to collate and analyse information that will support judgements and decisions to be made.

To ensure quality control/reconciliation to and with source systems as set by the performance information team and within the required data quality standards.

Person specification

Qualifications and training

• Educated to post graduate level or equivalent experience with clear evidence of continued personal development
• Project management qualification (such as PRINCE 2, MSP)

Knowledge and experience

• Extensive experience of working in various projects or programme roles
• Experience of delivering successful projects and programmes
• Experience of working with and influencing high profile individuals and operational staff seen as experts in their discipline
• Knowledge of Unit4 Finance & Procurement system

Specific skills

• Proficient in the use of Microsoft Office packages including Word, Excel and PowerPoint
• Proven ability to draft correspondence and reports and compile presentations to a variety of audiences
• Ability to maintain absolute confidentiality at all times
• Ability to organise and prioritise workload effectively to meet tight deadlines
• Strong analytical/ problem solving background
• Good negotiation and communication skills
• Commercially aware
• Good time management and ability to prioritise work

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Sharon O'Reilly Job title Deputy Director of Adult Social Services Email address [e-mail] Telephone number 07919303192