Programme Manager

Doherty; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A renowned IT solutions provider in the UK is seeking a Programme Manager to provide strategic leadership for complex IT initiatives. This role focuses on Microsoft technologies and requires a proven track record in project delivery and team leadership. The ideal candidate should possess strong relationship-building skills and the ability to manage project risks and resources effectively. Competitive salary, performance bonuses, and comprehensive benefits are offered.

Benefits

Basic salary plus performance bonus

34 days of annual leave

Enhanced family-friendly benefit schemes

Sponsored training and development

Private medical insurance

Qualifications

• Background in IT Consultancy or Managed Service Provider.
• Experience managing project delivery in Microsoft cloud environment.
• Proven success in managing staff and employee processes.
• Experience in leading teams through change.
• Ability to evolve and scale complex project delivery teams.
• Experience in strategic planning and delivery across projects.
• Understanding of project financial governance.
• Capability to drive results in a fast-paced environment.

Responsibilities

• Lead and develop a high-performing project delivery team.
• Cultivate strong relationships with enterprise clients and internal stakeholders.
• Develop and implement comprehensive communication strategies.
• Architect scalable and efficient delivery processes.
• Establish processes for project risk and change control.
• Oversee strategic resource planning and allocation.
• Design and implement performance metrics and reporting frameworks.
• Ensure alignment with financial objectives in project activities.

Skills

IT Consultancy or Managed Service Provider background

Managing a project delivery within Microsoft cloud environment

Leading staff and employee processes

Leading people through change

Evolving complex project delivery teams

Customer strategic planning and reporting

Project financial governance

Project and resource planning

Job description

Doherty Associates (DA) has delivered IT solutions for the past 30 years to world‑renowned, international clients. We are a Microsoft Gold Partner with six gold competencies, a Tier 1 Microsoft CSP relationship, and are ISO27001 & ISO9001 accredited. Our clients rely on our specialist expertise across infrastructure, cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.

About the role

This is a new role at DA in which the Programme Manager will provide strategic leadership for the delivery and evolution of complex IT initiatives built around Microsoft technologies (including cloud platforms, infrastructure, and productivity solutions) for our long‑standing and largest enterprise‑level customer. Your focus will be on driving continuous improvement across project frameworks and methodologies while cultivating and strengthening strategic relationships. You will act as a trusted and indispensable partner, reinforcing our position through robust relationships, strategic planning, reporting, and effective programme delivery. This role also offers the opportunity to take on additional customers as we grow our client base and expand our project portfolio.

Responsibilities

• Team Leadership
  Lead, inspire, and develop a high‑performing project delivery team by setting clear goals, fostering a culture of accountability, and promoting continuous learning. Provide regular coaching and feedback, support career development, and ensure the team remains motivated, focused, and aligned with the organisation’s strategic objectives.
• Customer Engagement & Stakeholder Management
  Take ownership of cultivating and sustaining strong, strategic relationships with enterprise clients and senior internal stakeholders. Ensure alignment, transparency, and shared accountability to drive successful project outcomes and long‑term partnership value.
• Communication Strategy
  Develop and implement comprehensive communication strategies that foster clarity, alignment, and engagement across all levels of internal stakeholders and external enterprise clients. Promote a culture of openness and collaboration throughout the project lifecycle.
• Project Methodology & Delivery
  Architect scalable and efficient delivery processes that enable the execution of high‑quality projects and support the growth of professional services. Lead the implementation and continuous refinement of a robust end‑to‑end delivery framework to ensure consistency, agility, and excellence across all engagements.
• Project Risk & Change Control
  Establish and maintain rigorous processes for identifying, evaluating, and mitigating project risks, ensuring full compliance with internal governance and client protocols. Proactively manage scope changes to align with commercial objectives and prevent delivery overruns.
• Resource Management
  Oversee strategic resource planning and allocation to optimise team performance and ensure successful project delivery. Align workforce capabilities with the project pipeline to maintain operational efficiency and responsiveness.
• Project performance and reporting
  Foster strong, collaborative relationships with key stakeholders to ensure project outcomes align with strategic business objectives. Design and implement robust performance metrics, dashboards, and reporting frameworks to track project health, delivery timelines, and financial performance. Ensure all project activities consistently demonstrate measurable value and cost‑effectiveness.
• Commercial management
  Provide oversight of commercial governance across all project activities, ensuring alignment with financial objectives and operational standards. Develop and maintain management reporting that clearly illustrates project and resource utilisation, profitability, and performance trends. Proactively identify opportunities for optimisation and implement continuous improvement initiatives to enhance commercial outcomes.

Qualifications, experience, and skills

• IT Consultancy or Managed Service Provider background
• Hands‑on experience of managing a project delivery within Microsoft cloud environment
• Proven track record in successfully managing staff and key employee processes (onboarding, performance, development)
• Proven track record of leading people through change
• Proven track record in evolving and scaling complex project delivery teams
• Experience of customer strategic planning, delivery and reporting across a portfolio of projects
• Strong understanding of project financial governance (effective budgeting, managing scope change and forecasting)
• Outstanding project and resource planning capabilities and a demonstrable ability to drive results in dynamic, fast‑paced environment.

About the person

• Confident communicator and visible leader with ability to set direction and inspire staff
• High levels of empathy with ability to build and maintain effective relationships
• Strategic thinker with the ability to execute operationally
• A proactive, ‘can‑do’ attitude and sense of urgency
• High ethical standards and integrity
• Resilient with ability to learn and bounce back from challenging situations

What we offer in return

• Basic salary plus performance bonus
• 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)
• Enhanced family‑friendly benefit schemes including company sick pay
• Sponsored training and development and where applicable to the role, a technical exams incentive scheme
• Private medical insurance and Employee Assistance Programme