Programme Administrator - Student Experience & Support

Birkbeck University of London; Greater London; On-site; GBP 31,000 - 35,000; Full time

Job summary

A leading London University is seeking a Programme Administrator to join the Faculty of Humanities and Social Sciences. This is a full-time, permanent position where you will support students and faculty in delivering academic programmes. The role requires strong organisational and communication skills, along with a customer service focus. Competitive salary ranging from £31,234 to £34,827 per year, with great benefits including 31 days of paid leave and flexible working arrangements.

Benefits

Competitive salary

Pension scheme

31 days paid leave

Flexible working arrangements

Qualifications

• Experience in administration, preferably within an educational setting.
• Flexibility to work independently or as part of a team.
• Ability to handle student queries effectively.

Responsibilities

• Support the delivery of academic programmes.
• Address student queries and ensure a high-quality experience.
• Provide administrative support to the faculty.

Skills

Organisational skills

Excellent communication skills

Customer service focus

Attention to detail

Collaboration and relationship-building

Tools

Microsoft Office 365

Teams

SITS student records

Moodle

Job description

A leading London University is seeking a Programme Administrator to join the Faculty of Humanities and Social Sciences. This is a full-time, permanent position where you will support students and faculty in delivering academic programmes. The role requires strong organisational and communication skills, along with a customer service focus. Competitive salary ranging from £31,234 to £34,827 per year, with great benefits including 31 days of paid leave and flexible working arrangements.