Program Manager

Sonata Software Ltd.; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software consultancy is seeking a dynamic Program & Account Manager to join their Europe team. This role involves overseeing the implementation and ongoing support of Microsoft Fabric solutions while managing client relations for the BioPharma sector. Key qualifications include experience in project management, excellent communication skills, and the ability to drive account growth. Full-time position in London with a focus on client satisfaction and strategic advisory.

Qualifications

• Proven experience in programme and project management within data and analytics domains.
• Excellent client-facing communication and stakeholder management skills.
• Ability to manage risks, dependencies, and complex delivery timelines.
• Experience in account management and growth strategies.
• Familiarity with the BioPharma industry processes and compliance is a plus.

Responsibilities

• Serve as the primary UK-based point of contact for the BioPharma client.
• Lead program governance, planning, timelines, and execution.
• Coordinate with cross-functional teams to ensure milestones are met.
• Manage risks, issues, and escalation paths effectively.
• Provide regular status updates to leadership.

Skills

Program governance and delivery

Data and analytics strategy

Relationship building and account growth

Risk and issue management

Strong presentation and communication skills

Job description

We are seeking a dynamic Program & Account Manager to join our Europe team. This role will act as the primary point of contact overseeing the implementation and ongoing support of Microsoft Fabric and Commercial Analytics solutions, while managing the Sonata account, driving client satisfaction and identifying opportunities for growth.

Key Responsibilities

Program & Project Management

• Serve as the primary UK‑based point of contact for the BioPharma client during implementation and support phases.
• Lead program governance, planning, timelines, and execution for Microsoft Fabric and commercial analytics implementation.
• Coordinate with cross‑functional delivery teams to ensure milestones and deliverables are met.
• Manage risks, issues, dependencies, and escalation paths effectively.
• Provide regular status updates and reports to internal and client leadership.
• Facilitate meetings, align expectations, and maintain high client satisfaction.

Post‑Implementation Support

• Act as the continuous point of contact for all support‑related queries.
• Collaborate with European support and technical teams to triage and resolve issues.
• Establish and maintain support structures, processes, and documentation.

Strategic Advisory

• Advise BioPharma stakeholders on data and analytics strategy, including commercial analytics and associated technologies.
• Identify opportunities for process improvement, optimisation, and future initiatives.
• Present recommendations and roadmaps to senior stakeholders.

Account Management & Growth

• Manage the Sonata account for the BioPharma client, ensuring strong relationships and trust.
• Identify and pursue opportunities to grow the account through new initiatives, services, and solutions.
• Work closely with sales and leadership teams to develop proposals and strategic plans.
• Monitor account health, revenue, and client satisfaction metrics.

Qualifications

• Proven experience in programme and project management within data and analytics domains.
• Excellent client‑facing communication and stakeholder management skills.
• Ability to manage risks, dependencies, and complex delivery timelines.
• Experience in account management and growth strategies.
• Familiarity with the BioPharma industry processes and compliance is a plus.

Skills

• Program governance and delivery
• Data and analytics strategy
• Relationship building and account growth
• Risk and issue management
• Strong presentation and communication skills

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Customer Service, General Business, and Business Development
• Industries: Business Consulting and Services, IT Services and IT Consulting, and Outsourcing and Offshoring Consulting