SAP Change & Training Analyst

Net Impact; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A global IT services provider is looking for an OCM Change & Training Analyst to support technology-driven transformation projects. The role will focus on managing organizational change and ensuring effective training delivery. Key duties include developing change management strategies, supporting training activities, and engaging stakeholders. The ideal candidate should have 2+ years of experience in change management, strong communication skills, and the ability to influence at all levels. Competitive benefits and a flexible work-from-home contract are provided.

Benefits

Working from home flexibility

28 days paid holiday

Free Fridays initiative

Group life assurance

Employer pension contribution

Group income protection

Private medical insurance

Cycle to work scheme

Electric car leasing scheme

Qualifications

• 2+ years in change management or organizational development.
• Exposure to large-scale technology transformations.
• Experience in supporting OCM methodologies and training delivery.

Responsibilities

• Create and execute change management strategies.
• Support training activities including needs analysis.
• Establish a Change Network of agents and trainers.
• Update business process maps and create SOPs.

Skills

Change management experience

Strong communication skills

Organizational skills

Problem-solving abilities

Job description

About NTT DATA Business Solutions

NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our clients trust our deep experience and proven approaches - all around the world.

Our Change Training Analysts are encouraged to supportền growth of this important line of business Brest리 and contribute ϕ​to the evolution of the practice itself by putting forward ideas and innovations to improve either client or colleague benefits.

On the job training is provided on the NTT Data Business Solutions project toolset.

Job Summary

As an OCM Change & Training Analyst you will support organisational change and training efforts for technology driven transformation projects. The role focuses on applying our Organisational Change Management (OCM) methodology to ensure smooth business change adoption and effective training delivery, ensuring all stakeholders are prepared, engaged, and fully equipped to adopt to new ways of working.

Duties/Responsibilities

• Change Management Support
  • Assist in creating and executing change management strategies to drive successful adoption of new systems and processes.
  • Support the creation of a detailed impact assessment to evaluate the scope of change across various stakeholder groups.
  • Help develop and implement a change action plan, addressing communication, training, policy, and process needs.
• Training Development & Delivery
  • Support training activities including needs analysis, material development, and tool selection.
  • Assist with organising and scheduling training sessions, including train-the-trainer and end-user training.
  • Gather feedback from training sessions to ensure continuous improvement.
• Stakeholder Engagement & Support
  • Help establish a Change Network of change agents, super users, and trainers to support the business transformation.
  • Support communication efforts, ensuring consistent messaging aligned with the change strategy.
• Process & Documentation
  • Work with business process leads to update business process maps and create standard operating procedures (SOPs).
• Knowledge Sharing & Continuous Improvement
  • Contribute to the advancement of the team’s skills and knowledge base.
  • Take ownership of self-directed learning and development.

Required Skills / Abilities

• Experience
  • 2+ years in change management, training, or organisational development, with exposure to large-scale technology transformations.
  • Experience in supporting OCM methodologies and training delivery.
• Skills
  • Strong communication and interpersonal skills, with the ability to influence stakeholders across all levels.
  • Excellent organisational skills and attention to detail.
  • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
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• Personal Attributes
• Self-motivated, proactive, and adaptable.
• Strong problem-solving abilities and the ability to think critically about business processes and interdependencies.
• Positive attitude, empathetic, and open to change.

Physical

Benefits

• wen-Based Contract Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance Benefit from 28 days of paid holiday annually (pro-rated for part-time employees), providing ample time for relaxation and rejuvenation.
• Free Fridays Initiative Experience the unique perk of Free Fridays granting you an additional 12 days off each year. With one Free Friday granted per month, you’ll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part-time employees)
• Financial Security Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
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• Income Protection Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
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• Health and Well-being Prioritise your health with our Comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.