Product Support Engineer - Italian Speaker (f/m/d)

Edmund Optics; York; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading optics provider in York is looking for a Technical Customer Support Representative to provide assistance and recommendations to clients. Candidates should have a Bachelor's degree in Science or Engineering and be fluent in Italian and English. Join a dynamic team with strong communication skills, and enjoy competitive benefits including medical insurance, pension scheme, and opportunities for professional development.

Benefits

Company pension scheme

Private medical & dental insurance

Extensive training and development opportunities

Cycle to Work scheme

Company events

Qualifications

• Fluent in Italian and English is required.
• Strong communication and problem-solving skills are essential.
• Proficiency in using MS Office is necessary.

Responsibilities

• Providing technical assistance and product recommendations.
• Collaborating with global teams and supporting marketing initiatives.

Skills

Technical assistance

Customer support

Communication skills

Problem-solving skills

Fluent in Italian

Fluent in English

Education

Bachelor's degree in Science or Engineering

Tools

MS Office

Job description

QuoteID Stores the ID of your quotation cart. 最大保存期間: 14 日 種類: HTTP クッキー

BIGipServer# Used to distribute traffic to the website on several servers in order to optimise response times. 最大保存期間: セッション 種類: HTTP クッキー

AWSALB[x2] Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 最大保存期間: 7 日 種類: HTTP クッキー

AWSALBCORS[x2] Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 最大保存期間: 7 日 種類: HTTP クッキー

.AspNetCore.Antiforgery.# Helps prevent Cross-Site Request Forgery (CSRF) attacks. 最大保存期間: セッション 種類: HTTP クッキー

.AspNetCore.Mvc.CookieTempDataProvider Preserves the visitor's session state across page requests. 最大保存期間: セッション 種類: HTTP クッキー

UMB_SESSION Stores domain prefix to determine whether it holds https or http URL properties. 最大保存期間: セッション 種類: HTTP クッキー

__lc_cid Necessary for the functionality of the website's chat-box function. 最大保存期間: 400 日 種類: HTTP クッキー

__lc_cst Necessary for the functionality of the website's chat-box function. 最大保存期間: 400 日 種類: HTTP クッキー

__oauth_redirect_detector Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality. 最大保存期間: 1 日 種類: HTTP クッキー

@@lc_auth_token:3b0f44ba-5eb5-4bb1-a9e1-2214776a186b Necessary for the functionality of the website's chat-box function. 最大保存期間: 永続 種類: HTML ローカルストレージ

3b0f44ba-5eb5-4bb1-a9e1-2214776a186b:state Necessary for the functionality of the website's chat-box function. 最大保存期間: 永続 種類: HTML ローカルストレージ

chatEngaged Indicates whether the user has interacted with the website's chat-box, in order to determine whether they should be shown chat invites. 最大保存期間: 14 日 種類: HTTP クッキー

_livechat_has_visited Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. 最大保存期間: 永続 種類: HTML ローカルストレージ

ce_diff_time Used by Crazy Egg to offset time for analytics purposes. 最大保存期間: 14 日 種類: HTTP クッキー

ce_ip_address Used by Crazy Egg to store the user's IP address. 最大保存期間: 14 日 種類: HTTP クッキー

events/1/# Used by New Relic to monitor the performance of the page and page elements during user interaction. 最大保存期間: 14 日 種類: HTTP クッキー

lastExternalReferrer Detects how the user reached the website by registering their last URL-address. 最大保存期間: 永続 種類: HTML ローカルストレージ

lastExternalReferrerTime Detects how the user reached the website by registering their last URL-address. 最大保存期間: 永続 種類: HTML ローカルストレージ

log/error Used to detect and log potential tracking errors. 最大保存期間: セッション 種類: ピクセルトラッカー

topicsLastReferenceTime Collects data on the user across websites - This data is used to make advertisement more relevant. 最大保存期間: 永続 種類: HTML ローカルストレージ

_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 最大保存期間: 3 ヶ月 種類: HTTP クッキー

IDE Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 最大保存期間: 400 日 種類: HTTP クッキー

_ga Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. 最大保存期間: 25 ヶ月 種類: HTTP クッキー

_ga_# Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. 最大保存期間: 25 ヶ月 種類: HTTP クッキー

_gcl_au Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 最大保存期間: 3 ヶ月 種類: HTTP クッキー

NID Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. 最大保存期間: 6 ヶ月 種類: HTTP クッキー

pagead/1p-user-list/# Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. 最大保存期間: セッション 種類: ピクセルトラッカー

_gcl_ls Google Ads uses it for tracking conversions and measuring campaign performance. 最大保存期間: 永続 種類: HTML ローカルストレージ

_mkto_trk Contains data on visitor behaviour and website interaction. This is used in context with the email marketing service Marketo.com, which allows the website to target visitors via email. 最大保存期間: 2 年 種類: HTTP クッキー

wisepops-pageview_id Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. 最大保存期間: セッション 種類: HTML ローカルストレージ

#-# Used to track user’s interaction with embedded content. 最大保存期間: セッション 種類: HTML ローカルストレージ

__Secure-ROLLOUT_TOKEN Registers a unique ID to keep statistics of what videos from YouTube the user has seen. 最大保存期間: 180 日 種類: HTTP クッキー

iU5q-!O9@$ Registers a unique ID to keep statistics of what videos from YouTube the user has seen. 最大保存期間: セッション 種類: HTML ローカルストレージ

LAST_RESULT_ENTRY_KEY Used to track user’s interaction with embedded content. 最大保存期間: セッション 種類: HTTP クッキー

LogsDatabaseV2:V#||LogsRequestsStore Used to track user’s interaction with embedded content. 最大保存期間: 永続 種類: IndexedDB

remote_sid Necessary for the implementation and functionality of YouTube video-content on the website. 最大保存期間: セッション 種類: HTTP クッキー

ServiceWorkerLogsDatabase#SWHealthLog Necessary for the implementation and functionality of YouTube video-content on the website. 最大保存期間: 永続 種類: IndexedDB

TESTCOOKIESENABLED Used to track user’s interaction with embedded content. 最大保存期間: 1 日 種類: HTTP クッキー

VISITOR_INFO1_LIVE Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 最大保存期間: 180 日 種類: HTTP クッキー

YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen. 最大保存期間: セッション 種類: HTTP クッキー

ytidb::LAST_RESULT_ENTRY_KEY Used to track user’s interaction with embedded content. 最大保存期間: 永続 種類: HTML ローカルストレージ

YtIdbMeta#databases Used to track user’s interaction with embedded content. 最大保存期間: 永続 種類: IndexedDB

yt-remote-cast-available Stores the user's video player preferences using embedded YouTube video 最大保存期間: セッション 種類: HTML ローカルストレージ

yt-remote-cast-installed Stores the user's video player preferences using embedded YouTube video 最大保存期間: セッション 種類: HTML ローカルストレージ

yt-remote-connected-devices Stores the user's video player preferences using embedded YouTube video 最大保存期間: 永続 種類: HTML ローカルストレージ

yt-remote-device-id Stores the user's video player preferences using embedded YouTube video 最大保存期間: 永続 種類: HTML ローカルストレージ

yt-remote-fast-check-period Stores the user's video player preferences using embedded YouTube video 最大保存期間: セッション 種類: HTML ローカルストレージ

yt-remote-session-app Stores the user's video player preferences using embedded YouTube video 最大保存期間: セッション 種類: HTML ローカルストレージ

yt-remote-session-name Stores the user's video player preferences using embedded YouTube video 最大保存期間: セッション 種類: HTML ローカルストレージ

ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. 最大保存期間: 14 日 種類: HTTP クッキー

gwcc Enables Google Website Call Conversions - This registers if the visitor has clicked on call within the "contact us" sub-page. This information is used for statistics and marketing purposes. 最大保存期間: 14 日 種類: HTTP クッキー

m Tracking pixel used by South Korean Company, Naver Analytics to track website engagement 最大保存期間: 14 日 種類: HTTP クッキー

NWB Used by South Korean Company, Naver Analytics for web analytics that tracks and reports website traffic 最大保存期間: 14 日 種類: HTTP クッキー

NWB_LEGACY Used by South Korean Company, Naver Analytics for web analytics that tracks and reports website traffic 最大保存期間: 14 日 種類: HTTP クッキー

pagead/1p-user-list/# Tracking pixel used by Google analytics to track website engagement 最大保存期間: 14 日 種類: HTTP クッキー

tr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 最大保存期間: 14 日 種類: HTTP クッキー

wcs_bt Used by South Korean Company, Naver Analytics for cross site web analytics 最大保存期間: 14 日 種類: HTTP クッキー

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York, UK

Join the excitement at Edmund Optics, where we contribute shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.

At Edmund Optics Europe, we're all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to an excellent technical customer support.

We're on the lookout for a

As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.

Essential Functions:

• Providing technical assistance and product recommendations
• Collaborating with global teams and supporting marketing initiatives

Qualifications:

Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We're all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.

Your profile:

• Bachelor's degree in Science or Engineering
• Fluent in Italian and English
• Proficient with MS Office
• Strong communication and problem-solving skills

What we offer:

Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:

• Company pension scheme
• Private medical & dental insurance
• Extensive training and development opportunities
• Cycle to Work scheme / Jobbike program
• Company events
• Plus, you'll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.

Ready to dive into the world of optics with us? Apply now and let's shape the future together!

This office-based position can be located in York (UK) or Mainz (Germany), depending on the candidate's preference.

Please send any applications to [e-mail].

Please select your shipping country to view the most accurate inventory information, and to determine the correct Edmund Optics sales office for your order.