Product Specialist

The Range; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK retail company based in Plymouth is seeking a dynamic Product Specialist to support store roll-outs, manage POS systems, and provide technical solutions. The ideal candidate will have strong problem-solving skills, a logical approach, and excellent communication abilities. This permanent, full-time role offers a competitive salary, pension, and employee discounts.

Benefits

Competitive salary

Pension

Long-service awards

Employee discount

Cycle-to-work scheme

Qualifications

• Ability to work under own initiative.
• Ability to manage multiple tasks.
• Excellent oral and written communication skills.
• A logical approach to problem solving.
• Natural problem solver with analytical skills.

Responsibilities

• Build POS systems for store projects.
• Support store roll-outs and refits.
• Liaise with Senior Product Specialist for timely delivery of hardware.
• Provide 3rd-line support and manage reported issues.

Skills

Reliability

Flexibility

Problem solving

Interpersonal skills

Client handling

Teamwork

Job description

Join to apply for the Product Specialist role at The Range.

We are a Sunday Times Top Track 100 company and one of the UK’s fastest‑growing privately owned companies. The Range has grown enormously since its inception in 1989 and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.

As a result of our expansion plans and continued success we are seeking a dynamic Product Specialist to be based at our Head Office in Plymouth.

About The Role

This position brings daily challenges and responsibilities aimed at troubleshooting problems and providing solutions. It is a great fit for avid problem solvers and incorporates a balance of technical skills and business knowledge. Work environments can range from front‑office first‑line roles to technical third‑line areas.

Responsibilities

• Key personal characteristics include reliability, flexibility, and willingness to contribute to a team‑working environment.
• Building POS systems for New Store Roll‑outs, Store Refits, and Store Projects.
• Supporting store roll‑outs and refits.
• Liaising with Senior Product Specialist to ensure POS hardware is delivered on time.
• Working alongside the Senior Product Specialist / Product Support Manager.
• Working alongside the EPOS Administrator to provide holiday cover and additional resources at peak times.
• Performing PS Support daily, weekly, and monthly admin tasks.
• Working closely with colleagues, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction.
• Providing 3rd‑line support.
• Validating reported issues and managing until resolved.

Person Specification

• Ability to work under own initiative.
• Ability to manage multiple tasks.
• Common sense, self‑confidence, and business awareness.
• Ability to learn quickly.
• Ability to contribute to a team effort.
• A logical approach to problem solving.
• Good interpersonal and client‑handling skills with the ability to manage expectations and explain technical detail.
• A methodical, investigative, and inquisitive mind.
• Excellent oral and written communication skills, including building client rapport.
• Ability to work under pressure.
• A natural problem solver, with the ability to analyse and diagnose various issues.
• Able to think outside the box to deliver a solution.

What We Offer

• Competitive salary.
• Pension.
• Long‑service awards.
• Employee discount.
• Cycle‑to‑work scheme.

Position

Permanent, Full‑time

Hours

Monday Friday, 08:45 am – 05:30 pm (from time to time, as per business requirements; some work may occasionally be required outside of these times.)

Location

Plymouth, Devon (you must be able to travel on occasion to external sites when required, also overnight stays may be required on occasion.)