Product & Operations Lead

The Product Folks; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading community-driven platform is seeking a Product Manager to launch and scale IRL dinner events. This role involves shaping the product roadmap, managing partnerships, and optimizing guest experiences. Ideal candidates will have experience in hospitality or consumer tech and a knack for excellent customer service.

Qualifications

• 3–6 years experience in product, operations, events, or marketplaces.
• Proven track record launching or scaling IRL experiences, ideally in hospitality or consumer tech.
• Strong project management skills and commercial mindset.

Responsibilities

• Launch and scale Thursday Dinners globally, onboarding venues and local teams.
• Shape product roadmap including user journey and table-matching logic.
• Collaborate with marketing teams on campaigns and strategies.

Skills

Project Management

Customer Experience

Commercial Acumen

Job description

F*ck dating apps and welcome to Thursday, the world’s largest IRL singles movement revolutionising the dating scene. At Thursday, we believe that meaningful connections happen best in real life, not behind screens. That’s why every week, in cities across the globe, we host exclusive singles-only events designed to bring people together in dynamic, fun, and authentic settings.

Your Responsibilities

• Launch and scale Thursday Dinners globally – selecting cities, onboarding venues, and setting local teams up for success.
• Shape the product roadmap – including user journey, table-matching logic, seating algorithms, and feedback loops.
• Build and manage venue partnerships – from high-end restaurants to hidden gems – with seamless booking integrations via existing platforms and creating your own relationships.
• Design and optimise internal systems to manage dinner logistics, bookings, communication, and guest experience at scale.
• Collaborate with our marketing and creative teams to build Dinners-specific campaigns, messaging, and GTM strategies.
• Track and optimise KPIs – including booking fill rates, match success, NPS, and rebooking frequency.
• Test new formats and experiences (e.g., themed dinners, community-driven events, premium experiences) to drive retention and delight.
• Be on the ground for early launches – visiting venues, observing dynamics, refining experience design, and making magic happen.
• Work closely with our tech team to build tools, automate workflows, and improve the guest and host experience.

Required Skills and Experience

• 3–6 years experience in product, operations, events, or marketplaces
• Proven track record launching or scaling IRL experiences, ideally in hospitality, consumer tech, or dining
• Strong project management skills – comfortable juggling timelines, pipelines, suppliers, and performance metrics
• Commercially minded – understands margins, pricing strategy, and P&L
• A strategic thinker who can also execute at speed and get stuck in
• Obsessed with great customer experiences, and always looking to improve the small details
• Bonus: experience in dating, nightlife, hospitality, or community building
• Bonus: familiarity with tools like OpenTable, DesignMyNight, SevenRooms, Airtable, Notion, Google Suite

Apply for the best PM roles or post a job if you have an opening at your company.

The Product Folks is a volunteer-driven community of PMs and enthusiasts who are passionate about making an impact and help everyone grow together.