Product Operations Analyst and Support

Mesh-AI Limited; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company in London seeks a motivated Product Ops Analyst to blend support responsibilities with product operations. The ideal candidate will manage support tickets and monitor production issues, contributing to product improvements with strong analytical skills. This role offers competitive rewards and opportunities for professional development in an impactful organization focused on maritime safety and sustainability.

Benefits

Generous rewards

Healthy Living Allowance

Annual incentive scheme

Professional development opportunities

Qualifications

• 2+ years of experience in support, operations, product, QA, project management or data analysis.
• Excellent written and spoken English.
• Strong analytical and problem-solving skills.

Responsibilities

• Investigate, triage and resolve incoming support tickets.
• Monitor and manage production issues, coordinating for resolution.
• Provide updates to internal stakeholders on issue status.

Skills

Analytical skills

Problem-solving skills

Communication skills

Self-starter

Organised

Education

Bachelor’s degree in Business, Computer Science, Data or related field

Tools

JIRA

Confluence

Monday

Job description

RightShip is the world’s biggest third‑party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring industry expertise and data analytics to deliver safety and environmental scoring, recommendations and consultancy services aimed at protecting ships, crew and cargo.

We support global initiatives that influence practical change and enable a win‑win for business and the environment.

What we offer

A place where you contribute to safer shipping. We focus on maritime efficiency, safety and sustainability and offer generous rewards, competitive base salary, a Healthy Living Allowance, an annual incentive scheme and professional development opportunities.

Location

London, UK

Reports to

Head of Platform Operations & Support

Employment type

Permanent, Full Time

About the Role

We are looking for a motivated and detail‑oriented Product Ops Analyst & Support to blend support responsibilities with product operations. You will manage support tickets, monitor production issues, and later contribute to product improvements, performance metrics, product tools and data‑driven insights that inform strategy.

Key Responsibilities

Support & Operations

• Investigate, triage and resolve incoming support tickets, escalating where needed.
• Monitor and manage production issues, coordinating with relevant squads for timely resolution.
• Provide clear updates to internal stakeholders on issue status.
• Identify small product improvement opportunities and create stories for squads.
• Maintain knowledge base articles, SOPs and troubleshooting guides for recurring issues.

Product Performance & Insights

• Surface insights and generate reports for Product Managers, Designers and Leadership.
• Monitor adoption and usage trends to identify gaps and inform roadmap discussions.

Market Research & Business Insights

• Support market research initiatives and surface insights to inform product strategy.
• Collect and manage a central repository for market data and insights.
• Assist with budget management and financial tracking related to product operations.

Product Team Tool Stack Management

• Manage key tools (JIRA, HotJar, Monday) supporting product and operational needs.
• Perform JIRA administration and updates, ensuring effective configuration.
• Evaluate and manage the tool portfolio to optimise productivity and efficiency.
• Support tracking and measurement of go‑to‑market initiatives with Product and Marketing.
• Assist in recruiting and coordinating customers for interviews, feedback sessions and innovation programs.

Requirements

• Bachelor’s degree in Business, Computer Science, Data or a related field.
• 2+ years of experience in support, operations, product, QA, project management or data analysis.
• Excellent written and spoken English.
• Strong analytical and problem‑solving skills.
• Excellent communication skills, simplifying complex issues for non‑technical audiences.
• Proficiency in product/project management tools (JIRA, Confluence, Monday).
• Self‑starter, strong initiative, able to work independently.
• Organised, detail‑oriented and able to manage multiple tasks effectively.

Nice‑to‑Have

• Experience with SQL, APIs or debugging tools.
• Familiarity with agile development processes (sprints, grooming, retrospectives).
• Exposure to customer recruitment or feedback processes.

Why Join Us

You’ll be part of a growing Product Operations & Support function that shapes how we deliver value to internal teams and customers. This role offers learning across support, product and operations, paving the way to a career that bridges product management, operations and support.

Equal Opportunity Employer

RightShip is an Equal Opportunity Employer and values diversity, enabling access and promoting inclusion in the workplace. You must have the right to live and work in this location to apply for this job.