Product Manager - AI Conversation Analytics (Remote UK)

Evaluagent's; Greater London; Hybrid; GBP 80,000; Full time

Job summary

A leading software company is seeking a Product Manager to drive the vision for conversation intelligence and analytics. This fully remote role is focused on enhancing contact centre performance through actionable insights derived from conversation data. Candidates should have over three years of SaaS experience, a passion for analytics, and the ability to collaborate across teams. The position offers a competitive salary and excellent benefits including private health insurance and flexible working arrangements.

Benefits

Private Health Insurance

25 days holiday + bank holidays

Learning & development budget

Home working allowance

Pension contributions

Qualifications

• 3+ years’ experience as a Product Manager in SaaS.
• Experience working in or with contact centres.
• Ability to work with data, metrics and operational KPIs.

Responsibilities

• Own the vision and roadmap for conversation intelligence.
• Understand contact centre users and their operational pressures.
• Transform conversational data into actionable insights.

Skills

Product Management

SaaS experience

Analytics

Data-driven decision making

Collaboration

Job description

A leading software company is seeking a Product Manager to drive the vision for conversation intelligence and analytics. This fully remote role is focused on enhancing contact centre performance through actionable insights derived from conversation data. Candidates should have over three years of SaaS experience, a passion for analytics, and the ability to collaborate across teams. The position offers a competitive salary and excellent benefits including private health insurance and flexible working arrangements.