Product Genius: Elevate the Customer Experience

BMW; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in Glasgow is seeking a Product Genius dedicated to enhancing customer experience. In this full-time role, you will be responsible for educating customers, preparing vehicles for the showroom, and providing exceptional service throughout the buying journey. The ideal candidate must have a passion for automotive technology, a full UK driving license, and a willingness to develop skills towards car sales. Exceptional communication skills are essential for ensuring customer satisfaction throughout their experience.

Benefits

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Access to Company Pension Scheme

Colleague Introductory Scheme

Industry-leading discounts on vehicle purchases

Qualifications

• Full UK driving licence required.
• Willingness to progress within the role towards car sales.
• Confidence in engaging with customers and enhancing their experience.

Responsibilities

• Prepare the showroom and present vehicles.
• Enhance the customer journey from inquiry to delivery.
• Educate customers about new car features during handovers.

Skills

Confident communicator

Passion for automotive technology

Ability to work independently

Job description

A leading automotive company in Glasgow is seeking a Product Genius dedicated to enhancing customer experience. In this full-time role, you will be responsible for educating customers, preparing vehicles for the showroom, and providing exceptional service throughout the buying journey. The ideal candidate must have a passion for automotive technology, a full UK driving license, and a willingness to develop skills towards car sales. Exceptional communication skills are essential for ensuring customer satisfaction throughout their experience.