Product Genius: Elevate Customer Experience in Auto Showroom

Arnold Clark Group; Birtley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive retailer in Birtley is seeking Customer Service Executives, known as Product Geniuses, to enhance the customer experience. Successful candidates will prepare the showroom, assist with test drives, and support the sales team in delivering exceptional service. Applicants should be confident communicators with a willingness to learn and progress towards a career in car sales. The role offers 38 hours per week with generous benefits including 33 days holiday and private healthcare.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Simplyhealth access to a GP

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Full UK driving licence is required.
• Eager to progress within the role to car sales.
• Ability to work independently and in a team.

Responsibilities

• Prepare the showroom and cars for the day.
• Assist with showroom presentation and advertising.
• Support the sales department for excellent customer experience.
• Organise and accompany customers on test drives.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Willingness to go the extra mile

Team player

Ability to learn

Job description

A leading automotive retailer in Birtley is seeking Customer Service Executives, known as Product Geniuses, to enhance the customer experience. Successful candidates will prepare the showroom, assist with test drives, and support the sales team in delivering exceptional service. Applicants should be confident communicators with a willingness to learn and progress towards a career in car sales. The role offers 38 hours per week with generous benefits including 33 days holiday and private healthcare.