Product Genius: Click & Collect Customer Experience

Arnold Clark Group; Wigan; On-site; GBP 24,000 - 33,000; Full time

Job summary

A leading automotive services provider is seeking a Customer Service Executive to deliver exceptional service at their Wigan Click & Collect branch. The role includes handing over cars, preparing documentation, and ensuring a memorable experience for customers. Ideal candidates are enthusiastic, possess strong people skills, and have a valid UK driving licence. This position offers a competitive salary, performance-related bonuses, and full training to help you thrive in a fast-paced environment.

Benefits

Performance-related bonus

33 days’ annual leave

Flexible working hours

Generous employee discounts

Private health care

Maternity and paternity packages

Qualifications

• Full of energy and enthusiasm, with great people skills.
• Good attention to detail when handling documentation.
• A confident communicator who understands that a positive attitude gets great results.
• Willing to learn and work with our branch network to ensure customers have a great experience.
• A full UK driving licence.

Responsibilities

• Completing the handover and purchase of cars for our Click & Collect service.
• Preparing handovers for the day ahead.
• Arranging documentation prior to handover.
• Encouraging customers to share experiences on social media.
• Helping customers familiarise themselves with their new vehicle.

Skills

People skills

Attention to detail

Confident communication

Willingness to learn

Problem-solving

Ownership of situations

Job description

A leading automotive services provider is seeking a Customer Service Executive to deliver exceptional service at their Wigan Click & Collect branch. The role includes handing over cars, preparing documentation, and ensuring a memorable experience for customers. Ideal candidates are enthusiastic, possess strong people skills, and have a valid UK driving licence. This position offers a competitive salary, performance-related bonuses, and full training to help you thrive in a fast-paced environment.