Procurement Transformation Manager | S3 | 12 Month FTC | Cost & Procurement | Milton Keynes, Br[...]

ISBAN - Grupo Santander; Milton Keynes; On-site; GBP 65,000 - 85,000; Full time

Job summary

A financial services organization in Milton Keynes is seeking a Service Management Lead to oversee transitions and ensure compliance with service objectives. The role demands a strong background in service management, procurement, and risk management, as well as expertise in managing outsourced services. The ideal candidate will be responsible for governance, stakeholder engagement, and driving continuous improvement while fostering relationships across teams. Competitive rewards and extensive wellbeing support are provided.

Benefits

Competitive rewards

Wellbeing programs

Global growth opportunities

Volunteering opportunities

Qualifications

• Strong background in service management and outsourcing transitions.
• Proven track record of leading transitions or service migrations.
• Understanding of governance, risk, and controls.

Responsibilities

• Lead the transition of activities ensuring structured knowledge transfer.
• Manage and mitigate risks related to outsourced service delivery.
• Provide oversight on change management activities.

Skills

Service management

Change management

Stakeholder engagement

Risk management

Procurement operations

Tools

SAP

Job description

* Lead the transition of activities ensuring structured knowledge transfer, process handover and service stabilisation* Co-design and oversee a transition roadmap, ensuring clear governance, risk management and reporting* Manage and mitigate risks related to outsourced service delivery, ensuring compliance with service, quality, and cost objectives* Work closely with Procurement, IT, Finance and delivery teams to ensure smooth cutover and continuity of service* Act as a primary service management lead for procurement during and post transition* Provide oversight on change management activities, ensuring impacted stakeholders are fully engaged and supported* Monitor service performance against SLAs, embedding continuous improvement practises into the model* Support supplier and third party management to ensure contractual obligations are met and best value is delivered* Serve as the escalation point for service issues during the transition phase* Contributes to depth analysis of processes related to the delivery of service to ensure compliance with Third-Party Risk Management Framework and Third-Party Risk Management System, measuring effectiveness in terms of service delivery, productivity, income and / or cost and, where appropriate, recommending and delivering changes* Plays an active role in formulating mid- to long-term strategic plans in conjunction with the department head to meet commercial objectives. Manages a service management team providing specialist support to multiple stakeholders, with SME understanding of service management activities as well as senior stakeholder management and 3rd party partners.* Embeds RFB culture and aim to be the easiest way to make our customers better happen within 3rd party providers.* Technical contributor to the service specification for market activity* To deliver risk-based assurance activities to ensure that risks are being managed in line with risk appetite and established policy requirements. This includes monitoring of business area / third-party compliance with Risk Management Policies and supporting Standards.* Takes a enterprise wide view of service delivery and seeks opportunities to drive business value.* Liaises with business SME’s, Operational resilience, Supplier Collaboration, category management and others to ensure best business outcomes are achieved* Proven experience of offshoring/outsourcing transitions, including knowledge transfer and service stabilisation* Innovation catalyst, with hands on experience in the management of outsourced services, and customer facing delivery in the financial services industry.* Strong background in service management and procurement operations* Understanding of operational risk and service resilience frameworks* Ability to interpret and manage supplier performance (SLAs)* Knowledge of procurement systems (SAP desirable)* Technical expert in the service that has been outsourced to the supplier* Able to diagnose issues and assess appropriateness of supplier response* Understands the enterprise wide impact of the service performance and manages to delivery maximum bank benefit.* Understanding of governance, risk, and control. Ability to design and evaluate risks and controls;* Proven track record in improving / maintaining risk management processes;* Ability to think laterally and understand the impacts of proposed changes, challenging the status quo where appropriate;* Track record of leading multi-year strategic planning process: strategic, organizational and problem-solving history to deliver sustained results* Understands commercial contracts and is able to interpret contract clauses* Able to manage supplier delivery within a commercial framework and utilises contract provisions accordingly, avoiding scope creep* Understands the banks legal and commercial position and is able to utilise these to secure best value.* Experience of line managing risk, service management or procurement teams* Proven track record of leading transitions or service migrations, ideally offshore* Strong stakeholder engagement and change management skills* Ability to manage competing priorities and deliver under pressure* Understanding of financial services, and the management of outsourced service delivery.* Passionate about delivering excellent customer service, all of the time* Understanding of Procurement and procurement systems including TPRM technology, supplier management and analytics* Outcome driven with focus on long term sustainable benefits* Will require indirect management of several cross-functional teams as well as significant co-ordination with global teams* Management of the relationships with various internal organisations providing Intelligence & Analytics* Confident, and impactful communication skills (verbal, written, presentational). Strong adaptable communication skills, which target differing audiences;* Understands the UK banking environment and is an active advocate of risk management and service improvement practices.* Adaptable and resilient in fast paced, complex change environments* **Competitive rewards** that reflect the real impact you make and the value you bring.* **Wellbeing that goes beyond work** — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.* **Support for every life stage** — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.* **Time to give back** through volunteering opportunities that let you make a difference in the communities we serve.* **Global growth opportunities** to shape your career, learn new skills and explore what’s possible across our international network.