Process Improvement Lead

Cornerstone; Horley; Hybrid; GBP 44,000 - 56,000; Full time

Job summary

A leading organization in operational efficiency is seeking a Process Improvement Lead to provide strategic leadership for continuous process improvement within its Operational Control Centre. The successful candidate will influence transformation initiatives and ensure alignment with strategic objectives, all while fostering a culture of innovation. Offering a salary range of £44.4k - £55.5k per annum, this full-time role is hybrid with a minimum of 3 days in the office. Competitive benefits include a pension scheme and enhanced parental leave.

Benefits

Competitive pension scheme

Enhanced maternity/paternity pay

Life assurance

Holiday Plus

Cycle2work Scheme

Qualifications

• Proven ability to lead strategic process improvement initiatives.
• Exceptional communication skills at all levels, including executives.
• Strong commercial acumen to balance efficiency and service quality.
• Advanced analytical skills with experience in data-driven decision-making.
• Understanding of compliance and operational processes.
• Ability to foster innovation and continuous improvement culture.

Responsibilities

• Provide strategic leadership for continuous improvement initiatives.
• Shape operational excellence and drive efficiency in processes.
• Influence transformation initiatives and ensure benefit realization.
• Set performance standards and embed governance frameworks.
• Act as an advisor to senior leadership on operational processes.

Skills

Strategic process improvement leadership

Communication and influencing skills

Commercial acumen

Analytical and diagnostic skills

Understanding of regulatory frameworks

Change management

Education

Degree level qualification

Job description

Process Improvement Lead

Horley | £44.4k - £55.5k per annum (dependent on skills and qualifications)

Full Time | Hybrid – Minimum 3 days in office

Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – Holiday Plus – Cycle2work Scheme & more

REQ5385

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

The Process Improvement Lead will provide strategic leadership for the continuous improvement of Operational Administration and non-dispatch functions within the Operational Control Centre (OCC). This role is pivotal in shaping operational excellence, driving efficiency, reducing costs, and enhancing quality across critical processes that support field operations. The position will influence transformation initiatives, ensure benefit realisation, and lead the adoption of new systems, data, and technology improvements.

As a senior leader, this role will set clear performance standards, embed governance frameworks, and foster a culture of innovation and compliance. The successful candidate will act as a key advisor to senior leadership, ensuring alignment between operational processes and strategic objectives.

What you will need

• Proven ability to lead strategic process improvement initiatives in complex, regulated environments.
• Exceptional communication and influencing skills at all levels, including executive leadership.
• Strong commercial acumen with the ability to balance cost efficiency and service quality.
• Advanced analytical and diagnostic skills with experience in data-driven decision-making.
• Deep understanding of regulatory and legislative frameworks, compliance requirements, and operational processes.
• Ability to lead through change, fostering a culture of innovation and continuous improvement.
• Degree level qualification desirable, with strong experience in process improvement across large infrastructure organisations.

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criterion. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.