Problem Manager

HSE Health and Safety Executive; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national health and safety organization in the UK is looking for a Problem Manager to join their Technology Division. The successful candidate will drive proactive and reactive management of IT problems, ensuring root causes of service disruptions are effectively identified and addressed. This role requires strong knowledge of ITIL and excellent problem-solving abilities. Interested candidates should follow the provided link for further information on starting their journey.

Qualifications

• Experience in IT service management and problem resolution.
• Knowledge of ITIL framework.
• Strong analytical and documentation skills.

Responsibilities

• Drive proactive and reactive management of IT problems.
• Minimise incident impact and prevent recurrence.
• Identify, document, and address root causes of service disruptions.

Job description

We have an exciting opportunity for a Problem Manager to join our thriving Technology Division (TD).

The Problem Manager is responsible for driving the proactive and reactive management of IT problems to minimise the impact of Incidents and prevent their recurrence. Operating within an ITIL-aligned service management framework, the Problem Manager ensures that the root causes of service disruptions are identified, documented, and addressed effectively through permanent solutions or workarounds.

Interested? For further information on how to start your HSE journey, follow the link below.