Proactive Service Coordinator | Scheduling & Customer Care

Aep Ltd; Ivybridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established service company is seeking a proactive Service Coordinator to support their busy Service Department in Ivybridge, UK. This role involves scheduling work for engineers, handling customer inquiries, processing orders, and managing documentation. The ideal candidate should excel in organizational and communication skills, thrive in dynamic environments, and be comfortable using business software including SAP. This is a great opportunity to be part of a growing team that offers competitive salary and benefits.

Benefits

Opportunities for personal growth

Competitive salary and benefits

Collaborative team environment

Qualifications

• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.
• Confident working with schedules, diaries, and administrative systems.
• Comfortable using business software (experience with SAP is a plus).
• Able to multitask and thrive in a dynamic, service-oriented environment.

Responsibilities

• Scheduling and planning engineers work in line with service schedules.
• Handling customer inquiries, processing orders, and preparing quotes.
• Coordinating service visits and breakdown responses.
• Managing job documentation including job sheets and service reports.
• Liaising with customers to book appointments and handle objections.

Skills

Organizational skills

Communication skills

Customer service ability

Time management

Multitasking

Tools

SAP

Job description

A well-established service company is seeking a proactive Service Coordinator to support their busy Service Department in Ivybridge, UK. This role involves scheduling work for engineers, handling customer inquiries, processing orders, and managing documentation. The ideal candidate should excel in organizational and communication skills, thrive in dynamic environments, and be comfortable using business software including SAP. This is a great opportunity to be part of a growing team that offers competitive salary and benefits.