Presales Engineer

BARCO; Bracknell; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company in Bracknell seeks a professional to provide pre-sales technical support and improve customer satisfaction. You will assist sales teams with tender documents, manage customer relationships, and execute support contracts. Ideal candidates are technically curious with strong communication skills and experience in customer service principles. Proficiency in English and familiarity with Salesforce CRM are beneficial. This role offers an opportunity to work at the forefront of technology in a dynamic environment.

Qualifications

• Excellent relationship management and clear communication skills.
• Technical curiosity and ability to simplify complex concepts.
• Problem-solving skills to analyze customer needs.

Responsibilities

• Provide pre-sales technical assistance and support sales teams.
• Manage customer relations and gather client feedback.
• Create and execute support contracts.

Skills

Excellent relationship/stakeholder management

Communication & presentation skills

Technical curiosity

Ability to communicate in user-friendly terminology

Customer service principles and techniques

Autonomy & initiative

Experience with Salesforce CRM

Familiarity with MS Office Suite

Job description

Responsibilities

• Learn the technical details concerning the BU-related Products.
• Provide pre-sales technical assistance, product education and demo support as required and help Barco and Partner sales teams with the preparation of tender documents.
• Offer support to customers on technical related matters and become trusted advisor for all critical accounts and prospective customers.
• Create, manage and execute on support contracts.
• Work with the Barco and Partner sales teams on planning and organizing sales opportunities.
• Manage customer relations by soliciting and logging client feedback.
• Gather and interpret customer requirements. Determine the best solution in collaboration with the Product management team.
• Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management.
• Attend, manage and participate in all required shows, meetings and training sessions.

Required Education, Experience and Competencies

People Management

• Excellent relationship/stakeholder management.
• Able to communicate in English and other languages depending on the region you support.
• Communication & presentation skills.
• Autonomy & initiative.

Result Management

• Technical curiosity and a natural flair for technical application.
• Ability to break down technical concepts into more ‘user friendly’ terminology.
• Knowledge of customer service principles and techniques with the ability to analyze and interpret customer requirements, identify issues and problems, and offer appropriate action plans towards resolution.
• Experience with Salesforce CRM is a plus.
• Familiar with MS Office Suite, particularly Excel and PowerPoint.

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

At Barco, we design cutting-edge technology that enhances everyday life through advanced visual experiences. As a global leader in collaboration and imaging, we serve the Enterprise, Healthcare, and Entertainment industries with innovative tools that empower professionals to communicate and perform at their best. With a strong commitment to quality, reliability, and sustainability, our technologies are trusted in over 90 countries. Backed by a team of 3,200+ employees, we continue to push boundaries and shape the future of digital imaging and connectivity.