Practice Support Manager - Ash Lane Consulting, Bristol

First Practice Management Group; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare solutions provider in Bristol is seeking an experienced healthcare professional to manage client delivery and operations. The role involves overseeing service delivery, conducting business development activities, and leading a team of analysts. The ideal candidate has significant experience in NHS operations and requires strong project management skills. This is an opportunity for impactful work as the company evolves in delivering primary care solutions.

Qualifications

• Minimum 3 years as Practice Manager or similar role in NHS GP practice.
• Strong knowledge of NHS reimbursement processes, especially FP34 claims.
• Hands-on experience with clinical systems like SystmOne and EMIS.

Responsibilities

• Oversee service delivery and manage client accounts.
• Conduct sales calls and engage with potential clients at conferences.
• Review and assure quality of analysts' work on complex claims.

Skills

NHS reimbursement processes

Project management

SystmOne

EMIS clinical systems

Team management

Commercial awareness

Problem-solving

Job description

We are seeking an experienced healthcare professional with practice management background to oversee service delivery and ensure exceptional client outcomes. With your deep understanding of NHS primary care operations and claims processes (FP34, PAI, flu vaccinations), you will deliver client-facing projects which will transform their finances, deliver training to practices, support business development activities, and lead a team of analysts. As our services and platform evolve, you’ll have opportunities to shape service development.

About Us

Ash Lane is a market-leading, rapidly growing company dedicated to delivering solutions to increase the efficiency and profitability of Primary Care providers. Serving 450+ GP practices across England, we specialise in NHS prescription reimbursement, PAI claims, and flu vaccination claims. We are in an exciting phase of development, so this is an ideal time to join us and make a lasting impact. Our team thrives on collaboration, even while working remotely. We create an environment where everyone feels engaged and able to contribute without needing formal channels, ensuring all voices are heard and valued.

Job Description

Client Delivery & Operations Management

Responsible for the output of Ash Lane’s back-claim operations, seeking opportunities for continuous improvement
Present analysis findings to practice managers and partners, translating complex data into clear, actionable recommendations with quantified financial impacts
Act as primary point of contact for client accounts during project delivery, building strong relationships and understanding unique practice contexts
Deliver training sessions to practices on the FP34 claims process and how to maximise value from our services
Manage client expectations and resolve queries, drawing on your primary care expertise to provide credible, practice-focused solutions

Line manage a small team of back-claim analysts, providing development and performance management
Set quality standards and ensure consistency across all client deliverables
Foster a culture of continuous learning and knowledge sharing within the team
Review and quality assure analyst work, particularly on complex claims scenarios

Business Development

Conduct sales calls with prospective clients, to build trust and demonstrate value
Attend occasional conferences to represent Ash Lane and engage with potential clients
Identify, upsell and cross-sell opportunities within existing client base based on practice needs and our service capabilities

Service Evolution & Platform Testing

Contribute ideas for service enhancements and new offerings based on client feedback and your primary care insights
As the company evolves, potential to take ownership of service development initiatives and lead strategic projects

NHS Claims Expertise

Apply your knowledge of NHS reimbursement mechanisms (FP34, PAI, flu vaccination claims) to guide analyst work and resolve complex scenarios
Stay current with NHS policy changes and communicate implications to team and clients
Ensure all work complies with NHS regulations, Data Protection regulations and best practices

Requirements

Essential Experience & Knowledge

Previous experience as a Practice Manager, Assistant Practice Manager, or Operations Manager in an NHS GP practice (minimum 3 years)
Strong working knowledge of the Statement of Financial Entitlements, Drug Tariff and NHS reimbursement processes, in particular FP34 claims
Hands-on experience with SystmOne and/or EMIS clinical systems. In-depth knowledge of search writing.
Experience managing or supervising others, with demonstrated ability to coach and develop team members

Skills & Attributes

Strong commercial awareness with ability to identify opportunities and articulate value propositions
Highly organised with strong project management capabilities and ability to manage multiple concurrent projects
Problem-solving mindset with ability to navigate ambiguous situations and exercise sound judgment
Comfortable working independently in a remote environment while maintaining strong team collaboration
Self-motivated with ability to manage time effectively and reliably deliver on commitments

GDPR and data security requirements in healthcare context
Experience with business development or sales support activities

How to apply

Thank you for your interest in the role, please ensure you meet all the ‘Essential’ criteria
before applying. We will review applications carefully and notify candidates of the
outcome, with next steps for those shortlisted.

To apply, please send your CV and covering letter, which outlines your interest and suitability in the role,[e-mail].

Please do not use the 'apply now' button.

Please note: We can only respond to applications from genuine candidates who meet
the essential criteria. We're unable to reply to applications from recruiters or candidates
who don't meet the role requirements