Practice Medical Receptionist - Full-Time - Cambridge OB/GYN

Cambridge Health Alliance; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community health system in Cambridge seeks a Practice Medical Receptionist for the OB/GYN team. This full-time role involves managing patient calls, scheduling appointments, and maintaining medical records. Ideal candidates have a high school diploma and customer service experience, ideally in a medical setting. Bilingual abilities are preferred, contributing to diverse patient care.

Qualifications

• 1 year of experience working in an outpatient medical setting preferred.
• Experience working on a Planned Care Team preferred.

Responsibilities

• Handling all calls appropriately and courteously.
• Registering patients and scheduling appointments via Epic.
• Verifying insurance eligibility using PASSPORT.
• Maintaining and supporting both paper and electronic medical records.
• Collecting, processing, and reconciling co-pays.

Skills

Customer service skills

Attention to detail

Bilingual (Spanish, Portuguese, Haitian Creole)

Education

High School Diploma or GED

Tools

Epic

PASSPORT

Job description

Location: CHA Cambridge Hospital
Work Days: 9:00am - 5:30pm, with occasional 8:30am - 5:00pm shifts when needed
Category: Clerical and Administrative Support
Department: CHA Obstetrics & Gynecology Center Cambridge
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union Name: CH Laborers 380

About CHA Obstetrics & Gynecology

Cambridge Health Alliance (CHA) is a vibrant, mission-driven health system committed to providing high-quality, culturally responsive care to the communities across Cambridge, Somerville, and Boston’s metro-north region. Our Obstetrics & Gynecology (OB/GYN) Center is a cornerstone of this mission, offering comprehensive, patient-centered reproductive health care in a collaborative, multidisciplinary environment.

At CHA OB/GYN, our dynamic interdisciplinary team of board-certified OB/GYN physicians, certified nurse midwives, advanced practice providers, and dedicated support staff work together to deliver compassionate and personalized obstetric and gynecological services to our richly diverse patient population. With our dedication to health equity and reproductive justice, we offer a unique and rewarding opportunity to make a meaningful impact in the lives of our patients and communities.

Position Overview

The Practice Medical Receptionist on the OB/GYN team performs a wide range of administrative and support functions for the department. They serve as a primary point of contact for patients and provide excellent customer service through clear communication. Administrative responsibilities will include, but are not limited to:

• Handling all calls appropriately and courteously
• Registering patients and scheduling appointments via Epic
• Verifying insurance eligibility using PASSPORT
• Maintaining and supporting both paper and electronic medical records
• Collecting, processing, and reconciling co-pays to be deposited
• Providing financial support by processing charges, reconciling daily receipts, and identifying and correcting errors in billing
• Assisting direct patient care providers with electronic and paper correspondence
• Participating on a planned care team and attending departmental meetings

Qualifications

• High School Diploma or GED required
• 1 year of experience working in an outpatient medical setting preferred
• Bilingual in Spanish, Portuguese, or Haitian Creole preferred
• Experience working on a Planned Care Team preferred
• Must possess excellent customer service skills and attention to detail

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.