Practice Development and Improvement Manager (Managed Practices)

Transformationunitgm; Newport; On-site; GBP 48,000 - 56,000; Full time

Job summary

A leading health board in Wales seeks a Practice Development and Improvement Manager to oversee the transformation of primary care services into flagship practices. This role requires experience in managing GP practices and the ability to support service development through strategic planning. The ideal candidate will foster collaborative relationships and possess strong leadership skills. Compensation ranges from £48,527 to £55,532 annually, with a flexible, supportive work environment that values diversity.

Benefits

Generous leave

Leading pension

Career growth opportunities

Qualifications

• Educated to Masters degree level or equivalent knowledge.
• Experience of working with primary care general medical practices.
• Experience of managing contracts and monitoring performance.
• Experience in budget setting and monitoring financial positions.

Responsibilities

• Lead operational development of primary care services.
• Transform Managed Practices into sustainable flagship practices.
• Collaborate with GP Clinical Leads to review service delivery.
• Monitor practice budgets and service redesign.

Skills

Leadership skills

Excellent communication

Negotiating skills

Analytical skills

Teamwork

Education

Masters degree or equivalent experience

Tools

Microsoft Office Word

Microsoft Excel

Job description

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Ferndale Medical Practice Town Ferndale Salary £48,527 - £55,532 per annum Salary period Yearly Closing 06/01/2026 23:59

Practice Development and Improvement Manager (Managed Practices)

Band 7

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

The Practice Development and Improvement Manager will lead operationally on the development of primary care services in the Managed Practice reporting to the Head of Primary Care. The post holder will support the development , improvement and performance management of the Health Boards Managed Practice(s) to transform into a sustainable ‘flag ship’ practice.

The post holder will be responsible for all non-clinical management of the practice, practice systems and processes, personnel, properties, practice claims, planning and coordination, and the overall development of the practices. They will have lead responsibility for the implementation of new ways of working such as the development of federated working practices with neighbouring GP Surgeries and other stakeholders such as third sector, other primary care contractors and Local Authority. They will be responsible for the monitoring the Practice budgets and innovative service redesign.

Main duties of the job

To work with the identified GP Clinical Leads and the Primary Care Team to transform the Managed Practice(s) into a sustainable practice which is the ‘flag ship’ for the Locality/Cluster, by encouraging collaborative working and promoting service redesign
To work with the identified GP Clinical Leads within and supporting the Managed Practice(s) to review the delivery of primary care services and facilitate development of new models of service to maximise efficiency of services for patients and staff based on evidence of good practice. This will include detailed analyse of capacity, demand and performance data.
To work with the identified GP Clinical Leads and external agencies, third sector and primary care in collaborative schemes to deliver service development and improvement sharing best practice.
To support the delivery of national and local performance outcomes using performance improvement techniques and tools to monitor and raise the profile of performance within the individual Health Board directly managed practices.

See full Job Description.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve

• We treat everyone with respect

• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click 'Apply now' to view in Trac

To work with the identified GP Clinical Leads and the Primary Care Team to transform the Managed Practice(s) into a sustainable practice which is the ‘flag ship’ for the Locality/Cluster, by encouraging collaborative working and promoting service redesign

To work with the identified GP Clinical Leads within and supporting the Managed Practice(s) to review the delivery of primary care services and facilitate development of new models of service to maximise efficiency of services for patients and staff based on evidence of good practice. This will include detailed analyse of capacity, demand and performance data.

To work with the identified GP Clinical Leads and external agencies, third sector and primary care in collaborative schemes to deliver service development and improvement sharing best practice.

To support the delivery of national and local performance outcomes using performance improvement techniques and tools to monitor and raise the profile of performance within the individual Health Board directly managed practices.

See Full JD

Person specification

Qualifications and/or Knowledge

• Educated to Masters degree level, or equivalent level of knowledge gained through experience

Experience

• Experience of working with primary care general medical practices
• Experience of managing contracts and monitoring performance
• Experience of budget setting and monitoring financial position
• Experience of providing and receiving highly complex, sensitive and contentious information
• Experience of developing and implementing strategic plans
• Experience of working in partnership with other organisations
• Experience of managing staff and team working.
• Experience of managing the QOF process
• Experience of negotiating and developing Supplementary Services specifications

Personal Qualities

• Ability to work to prioritise and work to deadlines.
• Flexible and adaptable approach to work.
• Diplomatic.

Aptitude and Abilities

• Excellent communication and inter personal skills
• Leadership/persuasive/motivational and negotiating skills
• Ability to communicate and manage relationships at all levels, including across organisational and professional boundaries
• Able to work independently
• Capacity to think strategically and develop strategic plans
• Ability to collect, analyse, interpret and manipulate complex data/issues
• Advanced Information Technology skills, specifically Microsoft Office Word and Excel
• Knowledge of the NHS and associated commissioning processes
• Must have an understanding of the issues facing primary care and excellent knowledge of the GMS contract and Regulations
• Knowledge of Data Protection and Caldicott Acts.
• Able to constantly plan and prioritise workload
• Ability to work under pressure and to meet strict and multiple deadlines
• Ability to work as part of a team
• Be able to work proactively and on own initiative
• Able to develop credibility with health care contractors and maintain effective relationships
• Ability to influence, negotiate and persuade others
• Reliable & flexible approach to work

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name: Eleri Davies

Job title: Services Manager

Email address: [e-mail]

Additional information

Contact Details :

Eleri Davies, Services Manager - GMS / Rheolwr Gwasanaethau - GMS

[e-mail]