Portuguese-Speaking Travel Customer Advisor (Hybrid)

Trip Group; City of Edinburgh; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading travel service company is seeking a Customer Service Advisor in Edinburgh. The ideal candidate will provide exceptional support to travellers in both English and Portuguese through various channels including phone, chat, and email. Responsibilities include resolving customer issues, collaborating with the team to meet KPIs, and enhancing the customer experience. With a focus on personal growth and a supportive environment, employees enjoy numerous benefits including a health cash back plan, hybrid working options, and continuous development opportunities.

Benefits

33 days annual leave

Health cash back plan

$600 USD in Trip Coins annually

Hybrid working options

Free on-site gym

Qualifications

• Previous customer service experience, ideally in a contact centre environment.
• Fluent in English and Portuguese (written and verbal).
• Ability to handle multiple web chats efficiently.
• Experience in the Travel & Tourism industry is desirable.

Responsibilities

• Deliver outstanding customer service via phone, chat, and email.
• Take ownership of customer concerns and resolve issues.
• Collaborate within a supportive team to achieve KPIs and service targets.
• Share ideas to improve customer experience and processes.

Skills

Customer service experience

Fluent in English

Fluent in Portuguese

Strong communication skills

Problem-solving skills

Resilience under pressure

Typing proficiency

Adaptability

Job description

A leading travel service company is seeking a Customer Service Advisor in Edinburgh. The ideal candidate will provide exceptional support to travellers in both English and Portuguese through various channels including phone, chat, and email. Responsibilities include resolving customer issues, collaborating with the team to meet KPIs, and enhancing the customer experience. With a focus on personal growth and a supportive environment, employees enjoy numerous benefits including a health cash back plan, hybrid working options, and continuous development opportunities.