Porter

Mercure Edinburgh City Princes Street; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel in Edinburgh is seeking a charming and engaging Porter. You will provide exceptional guest services, manage deliveries, and collaborate with colleagues to enhance customer experiences. The ideal candidate has excellent guest engagement skills and previous customer service experience. This role provides valuable career opportunities and staff incentives.

Benefits

Genuine career opportunities

On-the-job training

Staff incentives based on performance

Responsibilities

• Offers a warm welcome and assists with luggage.
• Completes checklists as per SOPs and maintains a presence at the entrance.
• Manages deliveries and handles guest feedback.
• Collaborates with team members to promote hotel facilities.
• Keeps lobby tidy and may work as night porter when needed.

Skills

Excellent guest engagement skills

Confident and calm manner

Previous customer service experience

Job description

The Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Porter with a passion for service excellence. The Porter reports to the Assistant Front Office Manager and supports our guests with memorable experiences of the city.

Responsibilities

• Guest Services: Offers a warm welcome, provides accurate information, assists with luggage, and ensures comfort and safety.
• Checklists & Procedures: Completes checklists as per SOPs, maintains presence at the entrance, and complies with Health & Safety and Hygiene procedures.
• Deliveries & Requests: Manages deliveries, local transport bookings, and handles guest feedback and requests.
• Team Collaboration: Works as part of a team, promotes hotel facilities, and supports colleagues.
• General Duties: Keeps lobby tidy, follows manual handling techniques, and may work as night porter when needed.

Qualifications

• Excellent guest engagement skills
• Confident and calm manner
• Previous customer service experience

Benefits

• Genuine career opportunities within our business
• Valuable on‑the‑job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform

About Us

The Mount Royal Hotel Edinburgh by the Unlimited Collection is a brand of The Ascott Limited. We embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. Ascott is a trusted hospitality company with a global presence across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA, offering a wide range of accommodation solutions. Our award‑winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu, and Yello, all united under the Ascott Star Rewards loyalty programme.