Planning Manager

Amazon.com, Inc.; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A prominent e-commerce company in Greater London is seeking an analytical individual to drive Flex planning. The role involves working across various teams to enhance order fulfillment processes. Candidates should possess advanced Excel skills, a background in project management, and strong knowledge in supply chain operations. This critical position requires engaging communication skills and the ability to analyze metrics to support decision-making and process improvements. A fast-paced environment requiring self-motivation awaits the successful candidate.

Qualifications

• Strong knowledge of Microsoft Excel, including advanced features like VLOOKUP and macros.
• Ability to work effectively with both tech and non-tech teams.
• Demonstrated experience in program or project management.
• Experience in supply chain processes, including planning and procurement.

Responsibilities

• Lead multiple processes in EU planning function.
• Analyze metrics on a regular basis and implement improvements.
• Forecast metrics for planning cycles and drive cost initiatives.
• Collaborate with senior leadership and external teams.

Skills

Advanced Microsoft Excel

Cross-functional collaboration

Program or project management experience

Process improvements with automation

Supply chain knowledge

Database systems knowledge

Tools

SQL

Job description

Job ID: 3159878 | Amazon UK Services Ltd.

At Amazon, we’re working to be the most customer‑centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost‑effectively as possible. To achieve this, Amazon is continually striving to innovate and provide best‑in‑class service levels through the introduction of pioneering new products and services in the last‑mile delivery space. We are building a world‑class last‑mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors—called delivery partners—to make deliveries to our customers.

The Amazon Flex EU team is looking for an analytical, results‑oriented person to drive Flex planning across businesses. In this role, you will be responsible for understanding the breadth of activities covered by the Flex planning function for the UK, executing these activities with excellence, and continuously improving for scale.

This is a highly visible and critical role that requires partnering with a cross‑disciplinary team of program managers, ops managers, marketing managers, data scientists, engineers, product managers, finance partners and executives across businesses. The successful candidate will be self‑motivated, passionate, highly analytical and detail‑oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast‑paced environment. Bias for action and dive deep is an absolute must, and candidates must demonstrate a superior track record of delivering results. You must have sound business judgment and the ability to think strategically with a long‑term vision about this fast‑growing space, while being able to execute on tactical details.

This role requires a high level of writing, judgment, influence, and ownership. You will lead with data to persuade others, own and develop strategic partnerships with internal and external customers. This means you must be an excellent communicator, write engaging narratives, and present them effectively.

Key Job Responsibilities

• Own multiple processes within the EU planning function.
• Perform daily/weekly/monthly/quarterly deep dives on metrics and provide a path to green where applicable.
• Own metric forecasting for annual and quarterly planning cycles.
• Create EU‑wide processes that help deliver on cost, fill, performance and DPx goals in partnership with business teams and central operations. Drive process improvements and standardisation in partner teams.
• Represent Flex as a channel in business and partner reviews, voice concerns and drive leadership decisions to mitigate issues.
• Drive automation, process improvement and cost initiatives.
• Interact with senior‑level audiences—including directors—from both internal and external teams.

Basic Qualifications

• Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, VLOOKUP, VBA, data links, etc.
• Experience working cross‑functionally with tech and non‑tech teams.
• Experience in program or project management.
• Experience creating process improvements with automation and analysis, or communicating results to senior leadership.
• Experience in supply chain—contracting, demand management, and/or planning and procurement, and supply‑chain operations.
• Knowledge of database systems and SQL.

Preferred Qualifications

• Experience using managed ML/AI solutions.

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