Pet Store Manager - Lead Team, Grow KPIs & Wow Guests

Jollyes; Harlow; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading pet retailer in Harlow is seeking a Retail Store Manager to oversee store operations and team management. The role involves ensuring exceptional customer service, maintaining high store standards, and leading a passionate team. Benefits include a competitive salary, bonus potential, and various wellbeing packages. This full-time position requires previous retail management experience and a love for pets.

Benefits

Financial Wellbeing Package

Retail Trust Membership

Colleague Discounts

Health & Wellbeing Support

Workplace Pension

Extra Time Off

Enhanced Family Leave

Recognition & Rewards

Lifestyle Benefits

Learning & Development

Qualifications

• Delighting customers with an unrivalled shopping experience.
• Previous retail store management experience.
• Proven track record in exceeding KPIs.
• Commercially aware with P&L management capabilities.

Responsibilities

• Lead by example to create an excellent culture.
• Manage KPIs around customer service and financial performance.
• Ensure highest standards of pet care and promote responsible ownership.
• Recruit, motivate, and train team members effectively.

Skills

Passion for pets and people

Retail store management experience

Effective communication

Business performance development

Commercial awareness

Job description

A leading pet retailer in Harlow is seeking a Retail Store Manager to oversee store operations and team management. The role involves ensuring exceptional customer service, maintaining high store standards, and leading a passionate team. Benefits include a competitive salary, bonus potential, and various wellbeing packages. This full-time position requires previous retail management experience and a love for pets.