Pet Matching Officer - Cats and Small Pets

Wood Green; Godmanchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A pet welfare organization in Godmanchester seeks a Pet Matching Officer to efficiently place cats and small pets into suitable homes. The successful candidate will oversee current cases, provide exceptional customer service, and implement effective rehoming strategies. Ideal applicants have strong customer service experience, knowledge of pet care, and excellent communication skills. This is a full-time role with a starting salary of £24,570 and generous benefits, including 36 days annual leave and employer pension contributions.

Benefits

36 days annual leave

Up to 8% employer pension contributions

Healthcare cost support (cashplan)

Employee wellbeing package

Life assurance (4x salary)

Enhanced parental leave

Discounts on popular brands

25% discount in charity shops

Qualifications

• Experience in a customer-facing role with high service levels.
• Knowledge of pet care essential.
• Excellent verbal and written communication skills.

Responsibilities

• Match pets with suitable homes considering individual needs.
• Assess foster carers and pet requirements during the matching.
• Develop rehoming strategies for high-need pets.
• Collaborate with departments for optimal outcomes.
• Provide exceptional customer service to pet seekers.

Skills

Customer service experience

Understanding of pet care

Communication skills

Ability to handle pressure

Job description

Pet Matching Officer - Cats and Small Pets

Woodgreenare looking for a Pet Matching Officer to join our Cats and Small Pets team to facilitate the swift and successful placement of cats and small pets into suitable permanent or foster homes while providing exceptional customer service and support to both adopters and foster carers.

Responsible for overseeing current cases and ensuring rapid and appropriate outcomes our Pet Matching Officers will;

• Efficiently match cats and small pets with suitable permanent or foster homes taking into account individual needs, personalities and adopter or fosterer lifestyles.
• Assess foster carers, customer and pet needs during the matching process to ensure successful placements and provide tailored support.
• Develop and implement rehoming strategies for any long term or high need cats or small pets, considering their individual needs and characteristics to swiftly get them in to appropriate homes.
• Collaborate with other departments and teams within the organization to ensure effective foster and rehoming outcomes.
• Work with our Intake & Rehoming Specialist where care, behaviour or veterinary support is required.

By providing exceptional customer service to pet seekers and foster carers they will create a welcoming and engaging environment handling general enquiries and resolving issues effectively ensuring accuracy, data privacy and confidentiality at all times.

If you have;

• Substantial experience of working in a customer facing role and delivering high levels of customer service.
• Proven knowledge and understanding of the care of pets.
• Highly developed oral, written and interpersonal communication skills in dealing with a wide range of audience groups.
• The ability to work under pressure applying empathy and pragmatism to difficult situations

We would love to hear from you!

This is a full-time permanent position, working 37.5 hours per week, including every other weekend. The starting salary for this position is £24,570per annum. This will be complemented by;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.