Personalisation Decisioning Manager (Pega CDH)

Nationwide Building Society; Swindon; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading UK financial institution is seeking a Decisioning Manager to drive personalized customer interactions and optimize decision-making platforms. The ideal candidate will have extensive experience with Pega Customer Decisioning Hub, strong analytical skills, and a solid background in customer contact strategy. This role offers hybrid working options, and successful applicants will contribute significantly to achieving marketing objectives while working alongside a dedicated team.

Benefits

Private medical insurance

Competitive pension

Annual performance-related bonus

Training and development

Life assurance

Wellness options

Paid volunteering days

Qualifications

• Hands-on experience with Pega Customer Decisioning Hub.
• Experience in customer contact strategies.
• Strong analytical skills focused on practical solutions.

Responsibilities

• Optimize decision-making platform and contact strategies.
• Define overall Customer Contact Strategy.
• Support and upskill colleagues on Pega capabilities.

Skills

Pega Customer Decisioning Hub

Analytical skills

Stakeholder management

Problem-solving

Communication

Education

Pega Certified Decisioning Consultant

Job description

A leading UK financial institution is seeking a Decisioning Manager to drive personalized customer interactions and optimize decision-making platforms. The ideal candidate will have extensive experience with Pega Customer Decisioning Hub, strong analytical skills, and a solid background in customer contact strategy. This role offers hybrid working options, and successful applicants will contribute significantly to achieving marketing objectives while working alongside a dedicated team.