Permanent IT Support Technician — Day Shift, 1st/2nd Line

Asthon A/S; Swindon; On-site; GBP 35,000; Full time

Job summary

A leading IT services company in Swindon is looking for an experienced ICT Support Technician to support and maintain in-house systems. Responsibilities include troubleshooting IT issues, managing user accounts, and assisting with IT projects. Candidates should have proven experience in 1st and 2nd line support, strong knowledge of Windows OS, and relevant IT qualifications. This role offers a competitive salary and benefits, including an enhanced pension.

Benefits

Enhanced pension

25 days + bank holidays

Qualifications

• Proven experience in IT support, including troubleshooting.
• Prior experience in corporate or multi-site environments.
• Strong knowledge of Microsoft 365 and business applications.

Responsibilities

• Support and maintain in-house computer systems and workstations.
• Handle 1st and 2nd line issues to ensure optimal system performance.
• Assist with user training and onboarding/offboarding processes.

Skills

Proven experience in 1st and 2nd line IT support

Troubleshooting hardware, software, and network issues

Strong working knowledge of Windows OS

Skilled in managing user accounts

Experience using helpdesk/ticketing systems

Education

Relevant IT qualification (e.g., CompTIA A+, Microsoft Certified)

Job description

A leading IT services company in Swindon is looking for an experienced ICT Support Technician to support and maintain in-house systems. Responsibilities include troubleshooting IT issues, managing user accounts, and assisting with IT projects. Candidates should have proven experience in 1st and 2nd line support, strong knowledge of Windows OS, and relevant IT qualifications. This role offers a competitive salary and benefits, including an enhanced pension.